Housekeeping Office Coordinator

Omni Hotels & Spas•Fort Lauderdale, FL

6d•Onsite

About The Position

To maintain the organization and timely completion of all administrative functions of Housekeeping. This role involves assisting with payroll, preparing reports, managing inventory, handling new hire paperwork, and ensuring all filing systems are maintained. The coordinator must be proficient in Microsoft Office, possess excellent communication skills, and maintain strict confidentiality. They will also participate in various meetings and assist with special projects as assigned.

Requirements

Minimum six months administrative experience and/or customer services role with consistent guest interaction and guest resolution responsibilities.
High school education required.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers via email, telephone and two way radio.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to prioritize, organize and follow up on requests and needs in a fast paced environment.
Able to evaluate and select among alternative courses of action quickly and accurately, identifying and solving problems as necessary.
Customer service oriented with a desire to create memorable guest experiences.
Ability to accurately and efficiently input information into computer systems (intermediate computer skills with proficiency in Internet Explorer and Microsoft Office).
Strong verbal and written communication skills.
Maintain confidentiality and exercise sound judgment when handling sensitive matters.
Ability to use various office equipment, including but not limited to, calculators, photocopiers and facsimile machines.
Position requires the ability to sit and engage in repetitive motion, including utilizing telephone/computer for extended periods of time or for an entire shift.
Move, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
Requires bending, reaching overhead, kneeling and use of stairs.
Stand, walk or sit for an extended period or for an entire work shift.
Must be able to work a variety of shifts, including weekends and holidays.

Nice To Haves

Hotel experience strongly preferred.
College degree preferred.

Responsibilities

Assist with Payroll by maintaining Housekeeping Time Edit Sheets and obtaining necessary signatures.
Prepare morning reports and research information for associate and guest follow-up.
Create and maintain the highest standards of Housekeeping, demonstrating professionalism.
Maintain the issue prevention tracker, productivity tracker, and inspection tracker.
Post inspection and productivity updates weekly.
Assist with inventory, purchasing, and receiving supplies.
Participate in weekly walkthroughs, maintain, and distribute detailed notes for follow-up.
Prepare New Hire paperwork.
Assist with Shoes for Crews orders, returns, and exchanges.
Submit end of shift report.
Complete special projects as assigned by DOR, DOH, ADOHs.
Gather and organize all materials for End of Month reports, including checkbook audits and CARE completion reports.
Ensure that all filing systems are maintained according to specifications.
Participate in Weekly Resume meetings and Resume Recaps.
Participate in OST Meetings and send recaps.
Update Department Information Board Weekly.
Complete other duties as assigned by Housekeeping Management.