Housekeeping Coordinator

Four Seasons Hotels and Resorts•Four Seasons Jackson Hole, IL

4d•Onsite

About The Position

The Housekeeping Coordinator acts as the main point of contact in the Housekeeping Operation. This position assigns rooms to Room Attendants, dispatches Houseman and Runners on requests and supports the overall day-to-day efficiency of the Housekeeping Operation. The role involves recording telephone calls, handling guest requests, transferring calls, using the paging system, organizing the Housekeeping office, managing key inventory, running reports from the Property Management System, assigning sections and pagers/keys, preparing discrepancy reports, monitoring room releases, tracking guest requested items, maintaining lost and found logs, and recording engineering deficiencies.

Requirements

High level of attention to detail
Strong work ethic
Strong communication skills
Strong computer skills
Excellent personal presentation
Excellent interpersonal skills
Legal work authorization in the United States

Nice To Haves

Previous experience with Opera is strongly preferred.
Willing to work a flexible schedule in order to accomplish all major responsibilities. This may include some evenings, weekends and holidays.

Responsibilities

Acts as the main point of contact in the Housekeeping Operation.
Assigns rooms to Room Attendants.
Dispatches Houseman and Runners on requests.
Supports the overall day-to-day efficiency of the Housekeeping Operation.
Records every telephone call in a log book/database noting the action taken, who is responsible and whom the call was received by.
Handles guest requests for the Laundry/Valet Department.
Transfers calls to various departments.
Uses the paging system to page for various employees.
Organizes the Housekeeping office, ensures files are updated, makes photocopies, word processing and other administrative tasks.
Takes key inventory to ensure all section keys/master keys are accounted for; any missing keys must be reported to most senior Housekeeping Manager on duty and the Security Department immediately.
Runs an in-house guest list, rollaway/crib report, check-out list, from the Property Management System.
Assigns sections to House Attendants and Supervisors.
Assigns pagers and keys.
Prepares discrepancy report.
Monitors number of rooms being released.
Tracks all guest requested items.
Maintains lost and found log book/database.
Records all engineering deficiencies in a log book/database.