Housekeeping Office Coordinator

Omni Hotels & Resorts•Fort Lauderdale, FL

8d•Onsite

About The Position

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. JOB PURPOSE: To maintain the organization and timely completion of all administrative functions of Housekeeping.

Requirements

Minimum six months administrative experience and/or customer services role with consistent guest interaction and guest resolution responsibilities.
Hotel experience strongly preferred.
High school education required, college degree preferred.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers. This includes via email, telephone and two way radio.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to prioritize, organize and follow up on requests and needs in a fast paced environment.
Able to evaluate and select among alternative courses of action quickly and accurately, identifying and solving problems as necessary.
Customer service oriented with a desire to create memorable guest experiences.
Ability to accurately and efficiently input information into computer systems (intermediate computer skills with proficiency in Internet Explorer and Microsoft Office).
Strong verbal and written communication skills.
Maintain confidentiality and exercise sound judgment when handling sensitive matters.
Ability to use various office equipment, including but not limited to, calculators, photocopiers and facsimile machines.

Nice To Haves

college degree preferred

Responsibilities

Assist with Payroll by maintaining Housekeeping Time Edit Sheets, obtaining signatures for the Time Detail with Audit Trail.
Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.
Prepares morning reports and researches information for associate and guest follow up.
Creates and maintains the highest standards of Housekeeping at all times, being professional in attitude, appearance, and application.
Maintain the issue prevention tracker.
Maintain the productivity tracker.
Maintain the inspection tracker.
Post inspection and productivity updates weekly.
Assist with inventory, purchasing, and receiving supplies.
Participate in weekly walkthroughs, maintain, and distribute detailed notes for follow up.
Prepare New Hire paperwork.
Assist with Shoes for Crews, orders, returns, and exchanges.
Submit end of shift report.
Complete special projects as assigned by DOR, DOH, ADOHs.
Gathers and organizes all materials for End of Month reports including checkbook audits and CARE completion reports.
Ensures that all filing systems are maintained according to specifications.
Participate in Weekly Resume meeting and Resume Recaps.
Participate in OST Meetings and send recaps.
Update Department Information Board Weekly.
Complete other duties as assigned by Housekeeping Management.