Housekeeping Office Coordinator

Marriott • Orlando, FL

4h • Onsite

About The Position

The Housekeeping Office Coordinator serves as the primary point of contact for clients, communicating with them via phone and email to address questions and requests. This role involves extensive use of computer databases for entering and retrieving information, updating records, managing files and reservations, and responding to guest inquiries. The coordinator is also responsible for operating standard office equipment, preparing various documents using word processing, spreadsheet, database, or presentation software, and transmitting information through computer, mail, or facsimile, ensuring accuracy through proofreading and editing. The position requires adherence to all company policies and procedures, maintaining a professional appearance, safeguarding proprietary information, and protecting company assets. A key aspect of the role is guest interaction, including welcoming and acknowledging guests, anticipating their service needs, assisting individuals with disabilities, and expressing genuine appreciation. Professional communication, accurate document preparation, and appropriate telephone etiquette are essential. The coordinator is expected to foster positive working relationships with colleagues and other departments, support team goals, and address employee concerns appropriately. Reporting accidents, injuries, and unsafe work conditions to management is also a responsibility. Marriott International, including The Ritz-Carlton, is committed to being an equal opportunity employer, valuing diversity, and fostering an inclusive environment where all associates are welcomed and celebrated, with a strong commitment to non-discrimination.

Responsibilities

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
• Operate standard office equipment other than computers.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness.
• Enter and locate work-related information using computers and/or point of sale systems.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with other employees and departments.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Report accidents, injuries, and unsafe work conditions to manager.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• Dedicated to being an equal opportunity employer
• Welcoming all and providing access to opportunity
• Actively foster an environment where the unique backgrounds of our associates are valued and celebrated
• Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law
• Offer the chance to be proud of the work you do and who you work with
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees