Housekeeping Office Coordinator - The Sanctuary

Kiawah Resort • Kiawah Island, SC

1d • Onsite

About The Position

Housekeeping Office Coordinators are responsible for directing and ensuring the completion of all Sanctuary Housekeeping tasks assigned to room attendants and house persons, while upholding the highest standards of cleanliness. This role involves utilizing communication systems like radio and RGuest Service via tablet to manage requests and information flow between departments and room attendants. Coordinators must possess basic knowledge of resort activities to address customer needs promptly, as outlined in daily Pre-Shift meetings. The position requires attention to detail, speed, accuracy, and follow-through in performing tasks, as well as reporting equipment faults, linen shortages, maintenance needs, and safety hazards. Key duties also include restocking work areas, assisting with office tasks, becoming proficient with Agilysys and R guest operating systems, and supporting the PM Housekeeping Manager with office-related assignments. The role may transition from an office environment to assisting with room inspections, requiring a strong understanding of cleanliness standards and quick thinking.

Requirements

• Minimum 18 years of age.
• Team-oriented mentality.
• Must be highly organized, responsible and detail-oriented.
• Excellent communication skills.
• Basic knowledge of resort activities.
• Must be able to lift minimum weight of 20 lbs. across short-medium distances.
• Must be able to work on site due to daily needs of the job requirements.

Responsibilities

• Utilize the radio system and RGuest Service via a tablet to accept requests and pass along information to room attendants, as well as to receive updates from other departments.
• Maintain basic knowledge of resort activities to ensure timeliness of customer needs that would be outlined each morning in Pre-Shift.
• Follow directions and perform tasks with attention to detail, speed, accuracy, and follow-through.
• Report any faulty equipment, linen shortages, maintenance needs, safety hazards and other problems immediately to the manager on duty.
• Restock work areas for the next shift, as assigned.
• Assist with office duties such as, becoming very familiar with Agilysys and R guest operating systems.
• Ability to start the day in an office environment and switch over to assisting with the inspection of rooms.
• Ability to answer office calls in a professional tone while also assisting the PM Housekeeping Manager on duty with office related tasks and assignments.
• Maintain a strong understanding of room cleanliness/inspection process and ability to think quick on their feet.
• Perform all other duties, as assigned.

Benefits

• Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
• Employee Meal Program
• Employee Trainings and Appreciation Events throughout the year
• Recognition Awards and Incentive Events, Peer to Peer Recognition
• Leadership & Career Development
• Bi-annual Wellness Fair
• Free Parking!
• Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
• 401k – available after 30 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees