Housekeeping Office Coordinator

Four Seasons•Orlando, FL

5d•Onsite

About The Position

Housekeeping Coordinator assigns rooms to Room Attendants and supports the overall day-to-day efficiency of the Housekeeping Operation. This role requires the ability to work at an intense, fast moving pace. Daily tasks include the assignments of the Room Attendants, managing all phone calls coming into the department, requests on HotSOS are completed in a timely manner, distribution of arrivals and vacant rooms to be inspected by the Supervisors, working closely with the Front Office, Engineering and Housekeeping Managers on any issues regarding the guest rooms and Public Areas, showing empathy and being empowered to resolve guest concerns and glitches, and in constant communication with a third party staffing company in regards to any employee issues.

Requirements

Must be fluent in both English and Spanish.
Must be detail oriented.
Must be creative, organized and trustworthy.
A sincere willingness to provide service to residents, guests, and peers.
Good organizational skills, with the ability to work independently.
Ability to function well under pressure, set priorities and adjust to changing conditions.
High work ethic, with a sense of responsibility for the role filled within our team.
Must be fluent in English and possess legal work authorization in the United States.

Nice To Haves

Ability to work at an intense, fast moving pace.

Responsibilities

Assign rooms to Room Attendants.
Support the overall day-to-day efficiency of the Housekeeping Operation.
Manage all phone calls coming into the department.
Ensure requests on HotSOS are completed in a timely manner.
Distribute arrivals and vacant rooms to be inspected by Supervisors.
Work closely with the Front Office, Engineering and Housekeeping Managers on any issues regarding guest rooms and Public Areas.
Show empathy and be empowered to resolve guest concerns and glitches.
Communicate with a third-party staffing company regarding employee issues.