Housekeeping Manager

NDM Hospitality Services•Jacksonville, FL

10d•Onsite

About The Position

The Housekeeping Manager is responsible for delivering impeccable housekeeping services and ensuring a consistently safe, clean, and welcoming environment for all guests. This role leads the housekeeping team with a focus on excellence, efficiency, and hospitality, maintaining high standards of cleanliness and sanitation across cottages, tiny houses, RV facilities, and public areas. The Housekeeping Manager plays a key role in achieving exceptional guest satisfaction scores while overseeing departmental operations, staff performance, inventory, and budget management. This position is central to creating a resort experience that blends the comfort of a vacation home with the consistency of a world‑class hospitality brand.

Requirements

High school diploma or GED required; hospitality or management training preferred
Minimum of 3+ years of supervisory experience in housekeeping (Executive Housekeeper, Housekeeping Director, or similar role)
At least 2+ years of experience in hospitality, resort, hotel, or guest services operations
Strong knowledge of housekeeping operations, sanitation protocols, and EVS standards
Proven leadership experience, including recruiting, hiring, and evaluating staff
Excellent organizational and time‑management skills; ability to multitask effectively
Demonstrated budget management and cost control experience
Strong problem‑solving skills and ability to thrive under pressure
Outstanding interpersonal and communication skills (oral and written)
Customer service mindset with a focus on guest satisfaction
Proficiency with MS Office (Excel, Word, Outlook); familiarity with property management systems a plus
Ability to maintain high standards across multiple property types (tiny homes, cabins, RV resort amenities)
Detail‑oriented with a commitment to cleanliness and presentation excellence
Flexible schedule, including weekends, holidays, and peak occupancy periods
Team‑oriented leadership style aligned with a "win from within" company culture

Responsibilities

Oversee daily housekeeping operations for all guest accommodations, including tiny houses, cottages, RV sites, and public spaces
Ensure all units are inspection‑ready, clean, and aligned with brand standards prior to guest arrivals
Conduct routine inspections of guest rooms, VIP accommodations, and owner units
Implement and enforce cleaning, sanitation, and safety protocols to maintain compliance and guest well‑being
Ensure all housekeeping equipment is properly maintained; coordinate repairs or replacements as needed
Recruit, hire, onboard, train, and mentor housekeeping staff to deliver exceptional service
Lead by example, fostering a positive, accountable, and guest‑centric culture
Create staff schedules to ensure adequate coverage during peak and off‑peak periods
Monitor employee performance, provide feedback, and conduct evaluations
Promote teamwork, communication, and professional growth within the department
Maintain high guest satisfaction scores through consistent cleanliness and responsiveness
Monitor guest feedback and implement improvements based on reviews and surveys
Address and resolve guest complaints promptly and professionally
Work closely with front desk and operations teams to ensure seamless guest transitions
Manage the housekeeping department budget, ensuring cost control and operational efficiency
Track and analyze operating expenses, labor costs, and supply usage
Maintain accurate inventory of cleaning supplies, linens, and equipment; reorder as needed
Develop and present reports on department performance, productivity, and guest satisfaction
Identify opportunities to improve efficiency and reduce waste without compromising quality
Establish departmental goals and performance objectives aligned with resort standards
Develop systems to improve productivity, turnaround times, and service consistency
Stay current with industry best practices in environmental services (EVS), cleaning techniques, and hospitality trends
Collaborate with leadership to enhance overall guest experience and brand reputation