Housekeeping Manager

American Family Fitness•Midlothian, VA

12d•Onsite

About The Position

The Housekeeping Manager is responsible for ensuring that members and staff enjoy a safe and clean environment at all times. This role involves providing the highest quality customer service, managing and training a team of housekeeping attendants, and maintaining the cleanliness and operational readiness of the club facilities.

Requirements

Minimum 6 months of personnel supervision preferred.
Red Cross CPR/AED certification required within 60 days of hire.
Embrace and follow the company Service Standards.
Embrace and follow the guidelines outlined in the AFF Training and Policy Manuals.
Embrace and follow any applicable department-specific team handbooks.

Responsibilities

Ensure a safe and clean environment for members and staff.
Provide exceptional customer service to all members.
Hire, train, and maintain a proactive, efficient, professional, and friendly housekeeping team.
Set an example of professional behavior and exceptional customer service.
Respond to member concerns and/or comments in a timely and professional way.
Know and execute the club's emergency response protocol.
Exercise sound judgment with safety as a priority.
Schedule the team to provide appropriate coverage based on club needs.
Be a team player and contribute to club and organizational goals.
Maintain open and honest communication with the leadership team and company Department Director.
Respond within 24 hours to all time-sensitive email, text, and/or phone requests.
Participate actively in all club, department, and company meetings.
Inform the team and club members of developments, promotions, activities, and upcoming events.
Coach, teach, educate, and support the team to be successful in their roles.
Provide ongoing feedback to the team and deliver performance reviews.
Communicate effectively with all team members.
Proactively engage with team members and coach toward success.
Document progress and opportunities; use disciplinary action and/or terminate employment if necessary.
Hold regularly scheduled department meetings for ongoing training and information sharing.
Submit the minutes of each meeting to the GM/AGM/Company Department Director.
Accurately complete new hire paperwork and deliver to the GM.
Schedule a prompt orientation for all new team members.
Maintain current personnel records on the team, perform administrative duties, and complete required paperwork accurately and on time.
Use proper chain of command and ensure the team does the same.
Record necessary repairs of equipment and/or noticeable repairs needed in the club Maintenance Log.
Schedule and oversee Housekeeping attendants hours maximizing productivity while maintaining efficient payroll.
Create and monitor checklists for each attendant to complete daily.
Order and maintain appropriate inventory levels of products and supplies.
Report any and all accidents and/or incidents to GM or AGM immediately while completing proper paperwork.
Conduct a walk through with Housekeeping team members at the end of their shift to ensure completion of duties while making necessary observations and suggestions.
Perform other duties as reasonably assigned.