Housekeeping Manager - Revelstoke

Basecamp • Whistler, BC

2d • Onsite

About The Position

We are seeking a Full-Time, Permanent Housekeeping Manager. In this role, you will have the overall responsibility for 3 unique properties in Revelstoke. The successful candidate will grow, train, coach, and mentor the team. You will oversee all duties performed by the housekeeping team. The Housekeeping Manager will work closely with the management team to implement new strategies and efficiencies to improve our service and ensure we are always guest ready.

Requirements

• 1-2 years of previous Housekeeping Department head experience.
• Previous working knowledge of hotel PMS applications – Webrez Pro experience preferred.
• Knowledge of Health & Safety standards.
• Previous hotel laundry experience is an asset.
• Working knowledge of Microsoft Windows – Outlook, Excel, Word.
• A solid understanding of Labour and expense management, supplies ordering, deep cleaning procedures, scheduling, and workforce management.
• Exceptional guest room and public area standards.
• Must have a valid British Columbia Drivers License.

Nice To Haves

• Webrez Pro experience preferred.
• Previous hotel laundry experience is an asset.

Responsibilities

• Promotes the Basecamp Brand
• Work with People & Culture on recruitment and performance management.
• Conducts onboarding, training, and “on the floor” coaching with all direct reports.
• Conduct 3-month probationary reviews and annual reviews of all direct reports.
• Lead by example regarding all Basecamp Policies and Procedures.
• Implement and manage the housekeeping department health and safety plan and meetings with the health and safety committee.
• Work closely with the Regional General Manager to ensure all guest rooms are prepared to produce highest possible revenue at all times.
• Manages daily housekeeping labour and measure against budgeted targets.
• Accountable for purchasing and maintenance of all guest room supplies, consumables and operational equipment.
• Provide monthly financial outlooks including labour and expense forecasts.
• Conduct monthly inventory counts of all supplies and consumables.
• Oversee day to day operations including room attendant section assignments, Guest room cleaning, public area cleaning, in house laundry, equipment maintenance, supplies ordering and daily guest room inspections.
• Be present on the floor during peak periods to provide support, guidance, and direction.
• Responsible for ensuring all guest rooms are cleaned and ready to sell by the guaranteed arrival time.
• Insists upon meticulous cleanliness and organization of guest rooms, public areas, internal storage areas and in house laundry.
• Contribution to overall hotel goals including financial targets, review scores, and employee engagement.
• Collaborates with the front desk to identify any VIPs or special requests for in house guests.
• Address guest concerns and implement the appropriate service recovery steps.
• Schedule and track guest room and public area deep cleans as necessary.
• Ensure Basecamp policies and procedures are followed.
• Adhere to health & safety regulations.

Benefits

• Subsidized brand new private staff accommodation available!
• Discretionary bonus scheme
• Group health benefits plan (Dental, Vision, Paramedical, and more)
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp properties
• Free access to the Everwild Nordic Spa
• Discounts on food & beverage at Rhythm & Howl
• Company paid staff events.
• Room for advancement in our growing company
• Be part of western Canada's fastest-growing hospitality brand
• A hands-on people focused Basecamp culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed