Housekeeping Manager

Montage International•Newport Beach, CA

2d•Onsite

About The Position

The Housekeeping Manager will be responsible for management and day to day operations for the Housekeeping department. This role involves conducting inspections of guest rooms and public areas, providing exceptional levels of service, and offering day-to-day support to the Director of Housekeeping. The manager will also be responsible for managing the housekeeping team, including mentoring, coaching, counseling, and training. Additionally, the role requires working with Workday software and recruiting system software, conducting regular hotel inspections to ensure cleanliness and maintenance standards, and hiring, training, supervising, and developing colleagues. The position also involves providing seamless employee relations with contract employees, ensuring proper training and culture integration, and establishing safe working conditions through appropriate training.

Requirements

High School Diploma or equivalent is required.
Two plus years’ experience in housekeeping within a luxury resort.
Must have Intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, Outlook.
Opera preferred.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
Knowledge of hotel housekeeping operations.
Must possess basic computational ability.
Must possess basic computer skills.
Budgetary analysis capabilities required.
Knowledge of housekeeping service techniques and cost controls such as manpower, productivity and other expenses.

Nice To Haves

Bachelor’s Degree preferred.

Responsibilities

Conduct inspections of guest rooms and public areas while providing exceptional levels of service.
Provide day to day support of the Director of Housekeeping.
Management of housekeeping team including mentoring, coaching, counseling and training.
Ability to build an exceptional housekeeping team while supporting the Director of Housekeeping.
Working with Workday software and recruiting system software.
Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
Hire, train, supervise and develop colleagues for maximum effectiveness.
Provide seamless employee relations with contract employees, ensuring proper training and culture integration.
Establish safe working conditions through appropriate training.