Housekeeping Manager |Planters Inn | Charleston, South Carolina

Planters Inn•Charleston, SC

About The Position

The Housekeeping Manager partners with the Director of Housekeeping to oversee all housekeeping operations at Planters Inn, ensuring exceptional cleanliness, organization, and presentation throughout the hotel. The role leads daily departmental operations with a focus on quality assurance, team development, inventory management, guest satisfaction, and operational efficiency. The Housekeeping Manager leads and develops the housekeeping team, ensures guestrooms, suites, public areas, and back-of-house spaces meet luxury hospitality standards, and supports a consistently excellent guest experience. The position also oversees workflow, staffing, departmental performance, documentation, inventory, purchasing, cost control, and equipment care. It promotes workplace safety and sustainable housekeeping practices and collaborates with Front Office, Engineering, Food & Beverage, and hotel leadership on operations and property projects.

Requirements

At least three years of housekeeping leadership experience in a hotel, resort, or luxury hospitality environment.
Prior supervisory or management experience.
Strong knowledge of housekeeping operations, procedures, and industry best practices.
Experience conducting quality inspections and maintaining service standards.
Strong organizational and time-management skills.
Excellent communication and interpersonal abilities.
Experience using housekeeping management technology, scheduling systems, and operational software.
Ability to work a flexible schedule, including weekends and holidays, as business needs require.
Ability to meet the stated physical demands, including standing, walking, climbing or balancing, and lifting up to 50 pounds occasionally.

Nice To Haves

Experience in a luxury hotel, boutique hotel, Forbes, AAA Four Diamond, Marriott Luxury, Hilton Curio, or independent luxury hotel.
Bilingual English/Spanish.
Experience leading multicultural teams.
Knowledge of Charleston's hospitality market and guest expectations.

Responsibilities

Lead, coach, motivate, and develop housekeeping team members; foster a positive, respectful, high-performance environment.
Assist with recruiting, hiring, onboarding, training, and performance management.
Ensure guestrooms, suites, public areas, and back-of-house spaces meet luxury hospitality standards; conduct room inspections and quality assurance audits.
Establish and maintain cleaning and preventative maintenance schedules.
Respond to guest concerns and special requests, monitor guest feedback, and implement improvements to guest satisfaction.
Partner with Front Office and Engineering to meet and exceed guest expectations.
Oversee daily housekeeping operations, workflow, departmental priorities, resource allocation, and staffing levels.
Ensure compliance with housekeeping policies, procedures, and brand standards; monitor productivity and operational performance metrics.
Maintain housekeeping documentation, inspections, audits, and training materials.
Manage inventories of linen, guest amenities, and cleaning products; assist with departmental budgeting and expense management.
Control purchasing and monitor costs while maintaining quality standards; ensure appropriate care and use of equipment and supplies.
Develop systems for payroll administration, work orders, inventory tracking, and operational reporting.
Promote workplace safety and cleanliness, ensure compliance with health and safety procedures, and identify and report hazards and maintenance concerns.
Support environmental initiatives and sustainable housekeeping practices and promote responsible stewardship of hotel resources.
Collaborate with Front Office, Engineering, Food & Beverage, and leadership; communicate across departments and support improvements, renovations, and special projects.
Contribute ideas for operational enhancements, guest satisfaction improvements, and efficiency gains.
Perform other job-related duties assigned by the direct report.