Housekeeping Manager

Callaway Gardens•Pine Mountain, GA

13d•Onsite

About The Position

The Housekeeping Manager plays a crucial role in maintaining the cleanliness and operational standards of the resort's housekeeping department. This position involves collaborating with the Executive Housekeeper to ensure high standards of cleanliness in guest rooms and public areas through regular inspections. The manager is responsible for fostering a positive and engaging work environment for all Hosts, providing direction, coaching, and development. Key duties include coordinating with Front Office and Engineering on room status and repairs, managing inventories of supplies and linens, preparing various reports, overseeing lost and found, and resolving guest concerns to ensure satisfaction. The Housekeeping Manager also acts in the capacity of the Executive Housekeeper when they are absent.

Requirements

Requires a work history that clearly displays a thorough knowledge of best practices and procedures in hospitality housekeeping
At least three (3) years of directly related housekeeping experience
At least one (1) year of previous management/supervisory experience
Basic computer experience along with experience with property management systems required.
Must have prior experience with and/or training in proper Housekeeping safety procedures (SDS, chemical disposal, blood-borne pathogens, hazard communication, etc.)

Nice To Haves

Experience with Opera and HotSOS preferred

Responsibilities

Collaborates with Executive Housekeeper to maintain and evaluate cleanliness standards according to established resort housekeeping procedures by regularly completing guest room and public area inspections.
Works with the housekeeping supervisor, room inspectors and Hosts to maintain standards and consistency.
Ensures a positive, engaging, and empowering work environment for all Hosts, and high levels of Host engagement and job satisfaction.
Collaborates and communicates with both Front Office and Engineering regarding status, condition and functionality of guest rooms.
Reports defects and places rooms out of order when engineering work is required, reinstating them once completed.
Communicates a clear and consistent message regarding the Housekeeping goals by providing direction, coaching, mentoring, correction, training, support and development of Hosts through timely and specific feedback and recognition.
Understands, complies with and able to implement safety and security policies and procedures for a safe work environment, safe work practices (chemicals, floor equipment, et. al), and guest safety and security.
Assists the Executive Housekeeper with monitoring, planning, payroll costs, budgets and forecasts.
Assists with recruiting, onboarding, training, scheduling, payroll and appraising performance.
Performs quarterly, monthly, and daily inventories of Housekeeping and cleaning supplies, linens, chemicals, et al.
Assists in ordering operating/guest room supplies once inventories are completed.
Performs overall supervision of linen storage closets, supply areas, and other storage areas by conducting tours of the areas on a daily basis.
Prepares a variety of reports detailing room status, special request items, and occupant information.
Distributes reports accordingly and makes sure to process special requests.
Verifies all VIP and group arrivals if they have not checked into the property when reports are completed.
Assists in recording and tracking the daily housekeeping statistics.
Maintains inventory and control of room keys; distributes keys to authorized staff.
Maintains the lost and found system for items found throughout the property.
Stores and logs items, and maintains records when items are returned to owners.
Resolves guest concerns to ensure complete satisfaction.
Acts in the role of Executive Housekeeper in his/her absence.