Housekeeping Manager

Algonquin Resort•Toronto, ON

1d•CA$60,000 - CA$65,000•Onsite

About The Position

Assists the Director of Housekeeping in managing housekeeping operations to include rooms, public areas and back of the house areas to achieve and maintain the hotel’s high standard of cleanliness. This is a temporary full-time position covering maternity leave for approximately 12 months.

Requirements

Graduation or equivalent
Housekeeping supervisor experience

Nice To Haves

WHMIS training
CPR and first aid knowledge
Back injury prevention techniques knowledge
Fire procedures knowledge
Current property safety awareness programs knowledge

Responsibilities

Assists in training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas.
Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
Documents and communicates maintenance requests to the Maintenance Department to ensure hotel service quality standards are met.
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Reports and follows procedures with regards to any injuries and accidents in the workplace, instructs staff to follow safe working practices and enforces Health and Safety regulations.
Follows company policies and procedures and is able to effectively communicate them to subordinates.
Conducts training regarding safety, security, department procedures and service guidelines.
Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.
Purchasing, inventory and other controls.
Establish and enforce all safety policies and procedures. Ensure that an employee complies with Health and Safety legislation and the regulations. Correct any employee who is observed breaking a safety rule. Any employee who continues to violate safety rules should be disciplined immediately.
Detect and eliminate, or report for correction, all physical hazards and unsafe conditions immediately by completing a safety work order. Perform random checks on a monthly basis and report deficiencies to the appropriate personnel.
Conduct orientation for all new employees before they start work. If possible, have a member of the Health and Safety Committee meet with the new employee (as part of the orientation or at a later date). Ensure that new employees receive instruction (verbal and written) on WHMIS, the unique hazards of their jobs, accident reporting, CPR and first aid, back injury prevention techniques, procedures to follow in the event of fire, and current property safety awareness programs.
Re-instruct all regular employees who develop unsafe work practices as soon as possible after such practices are observed.
Ensure that all employees use or wear any equipment, protective devices or clothing required under the Health & Safety Program.
Investigate all employee accidents thoroughly and immediately. Get the facts from the injured worker and witnesses and fill out necessary accident report forms promptly and completely. These forms should then be submitted to Human Resources for processing.
Insist on good housekeeping and enforce the “Clean As You Go” practice.
Maintain active involvement in the accomplishment of the accident prevention and reduction objective. Take every precaution reasonable in the circumstances for the protection of employees.
Communicate status of rooms, coordinate services, and resolve problems with Guest Service.
Communicate anything needing repair with Maintenance.
Provide service to guests.
Order and receive supplies from Vendors.