HOUSEKEEPING MANAGER - NEXCOM HOSPITALITY GROUP - POINT LOMA - FULL TIME (EXEMPT)

NEXCOM•San Diego, CA

3d•Onsite

About The Position

This position is located at the Navy Gateway Inns Suites, Point Loma. The purpose of this position is to provide direct onsite management and administration of the housekeeping department and to ensure guests are provided with adequate and timely housekeeping services.

Requirements

A total of 5 years of experience consisting of the following
GENERAL EXPERIENCE Three years of experience in administrative professional investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes skills in dealing with others in person-to-person work relationships and the ability to exercise mature judgment.
Ability to effectively communicate both orally and written with proficient English.
OR
SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level successfully completed in a hotel lodging hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field.
AND SPECIALIZED EXPERIENCE Two years of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of front of house hospitality operations or similar work which demonstrated knowledge and abilities within a guest services environment.
Including basic math and reading skills experience with computers knowledge of software programs including knowledge of the property management system and experience handling large amounts of cash.

Responsibilities

Ensures security and privacy of all guests is maintained at all times.
Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning hotel facilities and provide information about local attractions.
Provide assistance in handling customer complaints involving management as necessary.
Utilizes the Property Management System PMS to access reports daily room requirements and ensuring that subordinates clean occupied rooms to required standards and make vacant rooms ready.
Performs a full range of supervision to include training planning, work direction and administration for the housekeeping department.
Advises management of all items required to accomplish the housekeeping mission including accountability and responsibility for bulk items issued from the storeroom.
The incumbent is also responsible for coordinating supervising and completing the quarterly linen inventory as well as periodic unannounced supply inventories.
Develops the organizational structure and staffing requirements of the housekeeping department.
Responsibilities include providing input for housekeeping staff position descriptions advising management of all personnel requirements and interviewing hiring of prospective staff.
Evaluates performance recommends awards and or corrective disciplinary actions.
Ensures all leave requests are in writing and approves disapproves in a timely manner.
Interview and recommend applicants for selection or promotion.
Conducts written daily inspections of rooms to ensure that the housekeeping staff maintains acceptable levels of cleanliness material conditions and compliance with regulations. Inspected areas include walls, doors, carpets, FF E plumbing and HVAC systems.
The incumbent takes corrective action on all housekeeping discrepancies and reports all other discrepancies to the appropriate department for action.
Validates room furniture inventories by condition and count.
Develops and conducts a training program. Maintains training records for each staff member.
Coordinate with the Front Desk Supervisor and Maintenance Manager to determine daily room requirements and ensure that subordinates clean occupied rooms to required standards and make vacant rooms ready.
Handles guest and or staff suggestions and complaints resolving problems in a tactful and diplomatic manner referring difficult and or unusual situations to management.
Reads and interprets business records and statistical reports. Through evaluation of staffing needs supply and linen usage furniture provides input for the budget on required expenses.
Conducts special studies or reviews as required.
Perform cleaning duties on an as needed basis to cover staff shortages or other unanticipated occurrences.
Performs other related duties as assigned.
The incumbent is expected to complete NGIS Supervisory Skills Course certification to meet program training standards identified in the NGIS Program Training and Certification Guide
May be required to work various shifts including evenings, weekends and holidays.