Housekeeping Manager
About The Position
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Requirements
- Two years of housekeeping supervisor or management experience
- Basic computer skills required, Microsoft Office proficiency preferred, ability to learn various software required.
- Must be able to manage multiple priorities in a fast-paced environment.
- Ability to communicate effectively within and outside housekeeping department.
- Ability to creatively solve problems with guests, employees, and various other departments within the resort.
- Strong written and verbal communication skills
- Strong attention to detail.
- At least 18 years of age
Nice To Haves
- Conversational Spanish helpful
Responsibilities
- Oversee the day-to-day housekeeping operations including daily opening procedures and issuing staff assignments.
- Lead a culture of safety within the housekeeping department.
- Manage housekeeping inventory and complete timely procurement of supplies for the department.
- Manage Laundry vendor.
- Evaluate guest satisfaction levels and monitor trends through guest surveys and other means, with a focus on continuous improvement.
- Operate within departmental budgets through effective stock and cost controls and well managed schedules.
- Set departmental targets and objectives, work schedules, and ensure that company’s policies and procedures are implemented.
- Conduct, direct, and participate in all departmental inventories; keep records of all inventories for future references.
- Maintain good communication and work relationships within all departments within the property, and with external customers and suppliers.
- Ensure staffing levels cover and are in line with business demands.
- Manage staff performance issues in compliance with Vail Resorts policies and procedures.
- Recruit, manage, train and develop the housekeeping team; conduct ongoing training for existing and new staff.
- Maintain good communication and relationships with condo homeowners and respond to their requests promptly and professionally.
- Be an active participant with Vail Resorts Housekeeping Best Practices Group.
- Additional tasks as required.
Benefits
- Free passes for employees
- Employee discounted lift tickets for friends and family
- Free ski lessons
- Employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
