Housekeeping Manager

Omni Hotels & Resorts•Pittsburgh, PA

10d•Onsite

About The Position

Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we’ve welcomed movie stars, politicians, world leaders, professional athletes, and business icons—cementing our place as one of the city’s most celebrated destinations. At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day. Here, you’ll find: A supportive environment with training and mentoring opportunities, Dedicated teammates who take pride in delivering exceptional service, and A workplace where your contributions truly make a difference. If you’re a friendly, motivated individual with a passion for serving others, we invite you to bring your talents to our team. Discover the pride and excitement of working for a company known for its tradition of excellence.

Requirements

Must be able to push/pull/carry/lift a minimum of 10 lbs.
Must be able to accomplish any task requiring prolonged bending or kneeling
Must be able to walk room to room and floor to floor 5% of work period
Must be able to continuously stand throughout complete work period.
Climbing stairs up to approximately 40 steps approximately 1% of work period (usually 40 hour work week)
Climbing ladders approximately 5 feet to complete assigned projects
Driving required as necessary
Hearing is moderate (Guests phone with requests and questions)
Vision is critical (Assess required reaction to meet standards)
Speech is critical (Must be able to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner)
Literacy is critical (Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment)
Must be able to accomplish any task required of associates within assigned departments.
Professional appearance and attitude

Responsibilities

Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills.
Exhibiting hospitality while striving to exceed Guest expectations.
Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
Maintains open and clear communication with all departments and guests to ensure consistent service.
Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
Assist Director of Housekeeping with all of the following departmental functions and concerns: maintain turnover to an acceptable level, maintain close communication and interaction with Front Desk and Engineering, uniform control and issuance, administer Lost and Found key control, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, monitor Housekeeping inventories to ensure adequate levels are maintained, assist with scheduling and payroll cost controls.
Participates in energy conservation efforts.
Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
Eliminates waste of supplies.
Assists in maintaining Omni standards of cleanliness and a consistent guest experience.
Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
Maintains close coordination, communication, and interaction with the Front Office and other departments.
Ensures all guest requests are met within the prescribed time limit.
Assists Director of Housekeeping in all areas of Housekeeping management: cost controls, inventories, quality assurance inspections, staff supervision, systems and controls, loss prevention, safety, associate morale.
Together with the Director of Housekeeping, ensure smooth operation of the Housekeeping Department.