Housekeeping Manager

Doubletree Hilton Carson•Carson, CA

3d•Onsite

About The Position

The Housekeeping Manager is responsible for the daily ownership and efficient operational execution of the Housekeeping Department. Manages and leads to ensure highest standards of cleanliness and to provide a memorable guest experience through the anticipation of guest’s needs and providing exceptional service to support the hotel and department standards.

Requirements

Previous equivalent housekeeping leadership experience is preferred.
3 years of housekeeping experience required.
Ability to read and interpret simple instructions both in writing and verbally.
Commitment to excellence and high standards.
Ability to manage priorities and workflow.
Ability to perform the physical labor necessary.
Must be able to work independently and as a team player.
Must be flexible to work AM and/or PM shifts, weekends, and holidays.
Versatile, flexible and a willingness to work within constantly changing priorities with enthusiasm.
Understand any and all safety requirements and cautions.
Must provide valid document(s) to work in the U.S.
Must meet legal age requirements for the position.
Must be able to coach, counsel and develop employees.
Must have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a challenging work environment.
Must have a positive and motivating attitude.
Strong interpersonal and problem-solving abilities.
Highly responsible & reliable.
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
Self-confident, proactive, and able to prioritize and make effective decisions.
Ability to work through situations methodically and logically.
Ability to respond calmly in busy situations.
Basic Math skills.
Computer proficiency with MS Office and PEP required.
Able to communicate well in English both verbally and written.

Nice To Haves

Able to communicate in Spanish a strong asset.

Responsibilities

Maintain regular and predictable attendance.
Consistently offer professional, engaging and friendly service to guests and team members.
Maintain a high level of professionalism in all aspects of job performance.
Guide guests and team members and answer questions as needed.
To oversee the day-to-day operations in areas relating to the Housekeeping Department and to administer the Supervision of all the housekeeping staff.
Conduct morning meetings to inform, motivate and develop team members.
Ensure high standards of cleanliness & health and safety throughout the hotel.
Handle guest concerns and address departmental issues.
Forecast and use of departmental budgets.
Monitor and control cleaning supplies and amenities, and record all stock and maintain control of all issued.
Ensure daily room inspections are conducted and completed, including the follow-up of such inspections with all work groups: Laundry Attendant, Room Attendant, and House Attendant.
Inspect and ensure cleanliness of public areas, storage areas, and back of the house areas.
Create and assign special projects where needed ensuring physical product is up to standards.
Maintain operating equipment care and maintenance program.
Monitor time and attendance ensuring all employees adhere to break policy.
Schedule staff according to labor standards, occupancy forecast and upcoming events.
Manage, close, and edit payroll entries.
Train all new housekeeping staff members, to ensure adherence to hotel standards and safety regulations including the use of equipment and supplies at all times.
Lead activities such as talent management, including coaching, counseling, and disciplinary action.
Participate in the recruitment process of team members including interviewing and hiring.
Ensure lost & found procedures are respected by the entire team.
Oversee the successful operations of the laundry room.
Conduct regular audits and work with partners such as Ecolab to ensure compliance.
Oversee engagement activities for the entire team.
Oversee the successful execution of housekeeping standards to meet guest expectations.
Report and action immediately on any faulty equipment, linen shortages, maintenance needs, safety hazards, and other issues.
Ensure that the Housekeeping Department operates according to company policies and procedures.
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, and correct maintenance and use of equipment.
Implement new procedures for continuous improvement.
Conduct self-audits of standards and participate in the feedback review of audits.
Approach all encounters with guests, colleagues and team members in a professional and personalized manner.
Ensure a safe working environment is maintained at all times and that all team members are committed to working safely.
Comply with hotel security, fire, health and safety regulations.
Attend operations meetings, and other types of meetings during the week.
Perform other duties as assigned by management.