Housekeeping Manager

CHELSEA PIERS LP • New York, NY

28d • $66,300 - $66,800 • Onsite

About The Position

Chelsea Piers Fitness is seeking to hire a Housekeeping Manager to join our Operations team. In this role, you will be committed to Chelsea Piers’ goal of operating best-in-class fitness clubs by ensuring the club is impeccably clean and successfully managing a team of 15+ Housekeeping Associates. You will be successful by leading with a hands-on approach, while being the driving force behind day-to-day cleanliness and team performance. This will be accomplished by multi-faceted excellence in your four main areas of responsibility: Management of Housekeeping Team, Housekeeping Shift Responsibilities, Facility Maintenance & Operations, and Day-to-day Business Operations.

Requirements

• Prior housekeeping or janitorial experience
• Basic maintenance experience and cleaning machine operation
• Positive, can-do attitude with the ability to multi-task in a fast-paced environment
• Excellent communication, leadership, coaching, and conflict-resolution skills; strong team player
• Time- and project-management skills; able to work under limited supervision
• Commitment to exceptional service for members and support for staff
• Flexibility to work varied shifts and overtime
• Neat appearance; punctual and motivated
• Able to lift 50–65 pounds
• OSHA 10 certification, or willing to get certification within 60 days of hire

Nice To Haves

• Bilingual (English and Spanish) preferred
• Experience working in fitness club and knowledge of sports and fitness equipment preferred
• Prior management experience, preferred
• Strong Microsoft Office Suite experience, preferred

Responsibilities

• Hire, train, and conduct regular performance reviews for all direct reports
• Build and post the Housekeeping schedule, arrange coverage for sick calls, and run weekly payroll
• Communicate via Microsoft Teams with Housekeeping Associates and other department’s staff
• Oversee Housekeeping Associates in their daily duties, including opening/closing shifts and responsibilities
• Provide on-the-spot feedback, training, and recognition based on daily performance
• Swiftly rectify member or staff complaints around cleanliness, staff behavior, and facility repairs
• Run monthly Housekeeping staff meetings and routine trainings to keep the team prepared and connected
• Complete housekeeping tasks as a floater and hands-on supporting leader: cleaning windows, dusting, mopping, sweeping, garbage removal, polishing stainless steel, etc.
• Ensure clean folded towels are always available around the facility and in locker rooms
• Maintain a clean locker room including showers, toilets, sinks, steam room, sauna, lockers, etc.
• Regularly stock housekeeping supplies and help keep well organized storage areas
• Ensure that the sidewalk entrance, stairwells, elevators, and lobby are always presentable
• Keep facilities clean, safe, and in like-new condition
• Schedules special projects such as deep cleaning of pool deck, floors, carpets, turf, windows, fitness equipment, etc. and distributes tasks fairly to Housekeeping Associates
• Communicate regularly with Operations Manager to ensure task list and general cleaning is scheduled effectively and efficiently
• Serve as first point of escalation for emergencies (leaks, fire safety) and troubleshoot in-the-moment issues (tripped breakers, boiler errors, elevator shutdowns); coordinate larger repairs (plumbing, paint, lighting) with the Operations Manager
• Submit the Weekly Housekeeping Staffing & Payroll Report and contribute Housekeeping highlights to the Weekly Facility Operations Report
• Track and reorder cleaning supplies, locker-room products, and towels, using only approved vendors and supply lists
• Work with Operations Manager to manage and collaborate on vendor contracts/services including, but not limited to, trash & recycling removal, laundry dryer vent cleaning, washer and dryer servicing, helium tank management, steam + sauna preventative maintenance, radios/walkie-talkies, etc…
• Work with Operations Manager to ensure inventory management and payroll costs is consistent and in line with financial budgets for each quarter
• Partner with Marketing, Events, and Operations Managers to support event operations and maintain event inventory (tables, chairs, etc.)

Benefits

• Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.
• Team-Oriented Culture – we win together and support each other every day.
• Pathways for Growth – from hospitality to management, operations, personal training, and beyond.
• Purpose-Driven Work – every day is a chance to help someone feel seen, supported, and successful.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed