Housekeeping Manager, Ka Haku, a Hilton Club

Hilton Grand Vacations•Honolulu, HI

51d•$67,000 - $73,000•Onsite

About The Position

Our Housekeeping Managers oversee the daily housekeeping operation to ensure guestrooms, public areas, and back of house spaces are consistently maintained to the highest standards of cleanliness, presentation, and readiness. Supports a seamless and elevated guest experience by providing leadership, operational oversight, and team development within the housekeeping department. Partners with the Housekeeping leadership team to drive execution, consistency, and service excellence across all housekeeping functions in alignment with the brand standards, luxury hospitality standards and Hilton values. A strong commitment to our Spirit of Service culture and Hilton Values is expected in all interactions with guests and team members.

Requirements

3+ Years of related experience preferably in hotel or similar setting
1+ Years of supervisory or management level experience
High School Diploma or equivalent
Strong knowledge of housekeeping operations and procedures, including cleaning standards, inspections, and productivity expectations.
Ability to lead and coordinate daily operations, including scheduling, task assignments, and workflow prioritization.
Strong attention to detail with the ability to evaluate and ensure consistent cleanliness and presentation standards.
Ability to supervise and support team members, providing direction, coaching, and feedback in a hands-on environment.
Effective verbal and written communication skills to coordinate with team members, guests, and other departments.
Ability to manage multiple priorities and adapt to changing operational needs in a fast-paced environment.
Basic computer skills for scheduling, reporting, and operational communication.
Ability to respond professionally to guest concerns and support service recovery.
Ability to maintain professional appearance and uphold standards consistent with a luxury hospitality environment.

Nice To Haves

Associate’s degree or college diploma
5+ Years of related experience
3+ Years of management or higher level experience
CPR/First Aid Certification
Prior housekeeping experience in hospitality or resort environments.
Previous experience in a supervisory or lead role, preferably within housekeeping operations.
Experience working in a luxury property, with familiarity with elevated cleanliness and presentation standards.
Knowledge of economic and accounting principles and practices, analysis and reporting of financial data.
Experience in timeshare or resort setting.
Bilingual Japanese communication skills.

Responsibilities

Oversees day to day housekeeping operations, ensuring all guestrooms, public areas, and support spaces meet established cleanliness, presentation, and brand standards. Provides direction and support to supervisors and team members to maintain consistency and efficiency in daily execution.
Leads daily operations by assigning priorities, coordinating staffing levels based on occupancy, and monitoring productivity to ensure timely and accurate completion of work. Conducts regular inspections of guestrooms and public areas, ensuring standards are met and corrective actions are completed.
Supports the development, training, and performance of housekeeping team members by providing coaching, feedback, and ongoing guidance to reinforce quality expectations and operational consistency.
Coordinates closely with Front Office and Engineering to maintain accurate room status, support efficient room turnover, and ensure maintenance concerns are addressed promptly.
Oversees inventory levels for linens, supplies, and equipment to support operational needs while maintaining organization and cleanliness of storage and back of house areas.
Supports the execution of deep cleaning programs, floor care, and preventative cleaning initiatives to maintain long term quality and appearance standards throughout the property.
Monitors guest requests and service concerns, ensuring timely resolution and alignment with service expectations. Supports service recovery efforts in coordination with other departments.
Assists with administrative responsibilities including scheduling, reporting, and maintaining operational records to support department performance.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.