Housekeeping Manager

AccorHotel • Calgary, AB

46d • Onsite

About The Position

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Housekeeping Manager. Inspire and create the grandest experience for our guest, clients and colleagues every day. The Housekeeping Manager oversees the cleanliness, maintenance, and presentation of guest rooms and public areas. Responsible for leading and training housekeeping staff, ensuring compliance with health and safety standards, and upholding brand service standards to deliver an exceptional guest experience. Reporting to the Executive Housekeeper.

Requirements

• High school diploma or equivalent (post-secondary education in hospitality is an asset)
• Proven experience in housekeeping or related roles, with prior supervisory or managerial experience in hotels, resorts, or similar environments preferred
• Computer proficiency, especially with Microsoft Office and Opera
• Must be flexible with work schedule, availability on evenings, weekends, and holidays as required by business needs
• Strong communication and interpersonal skills, ability to interact with guests, colleagues and other departments
• Strong knowledge of cleaning procedures, inventory control, and staff scheduling
• Demonstrated ability to lead, motivate, and manage a diverse team while overseeing multiple tasks, schedules, and priorities
• Attention to detail and organizational skills, ensuring consistency in cleanliness and presentation
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

• post-secondary education in hospitality is an asset

Responsibilities

• Supervise and coordinate daily activities of housekeeping colleagues, including room attendants, supervisors, and housepersons.
• Ensure guest rooms, public areas, and back-of-house spaces meet cleanliness, hygiene, and brand standards through regular inspections.
• Schedule and assign duties to optimize staff efficiency, workflow, and coverage during peak periods and special events.
• Train, mentor, and evaluate staff on cleaning procedures, guest service, and safety protocols; foster a positive, team-oriented work environment.
• Coordinate with Front Office, Maintenance, and other departments to ensure seamless guest experiences and timely resolution of issues.
• Manage inventory and ordering of linens, guest amenities, cleaning supplies, minibar products, and housekeeping equipment; monitor usage, replenishment, and reconciliation.
• Maintain accurate records of inventory, payroll, schedules, performance, accidents, and incidents in line with company and regulatory requirements.
• Enforce health, safety, and fire emergency procedures; ensure compliance with all applicable laws and regulations; respond promptly to emergencies.
• Handle guest complaints and requests efficiently to ensure satisfaction and service recovery.
• Assist in recruitment, onboarding, and ongoing training of new team members as required.
• Carry out additional duties assigned by the Executive Housekeeper.

Benefits

• complimentary upgrades
• extended stays
• discounted stays across Fairmont & Raffles properties
• special dining and wellness discounts
• added luxuries to enhance your experience
• Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees
• Company-matched pension plan, as well as RRSP & TFSA options
• Complimentary meal in staff cafeteria during shifts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED