Housekeeping Manager, Talkeetna Alaskan Lodge

Pursuit Collection•Talkeetna, AK

2d•Onsite

About The Position

At Talkeetna Alaskan Lodge, we create exceptional experiences for our guests through teamwork, service excellence, and a commitment to maintaining the highest standards. As the Housekeeping Manager, you will lead the Housekeeping and Laundry teams, ensuring guest rooms and public spaces consistently exceed cleanliness and quality expectations. You will play a key role in developing team members, driving operational efficiency, and creating a positive workplace culture.

Requirements

Must be at least 21 years of age at the time of hire and possess a valid driver's license
Previous housekeeping leadership experience in a hotel, lodge, resort, or hospitality environment
Proven ability to inspire, develop, and motivate teams in a fast-paced setting
Strong organizational, communication, and problem-solving skills
Commitment to delivering exceptional guest service and maintaining high standards
Positive, professional attitude with a hands-on leadership approach
Ability to prioritize multiple responsibilities while maintaining attention to detail
Flexible, dependable, and adaptable to changing operational needs
Ability to bend, lift, climb stairs, and safely lift up to 35 pounds

Responsibilities

Lead the daily operations of the Housekeeping and Laundry departments to ensure exceptional guest satisfaction
Foster a culture of safety, accountability, teamwork, and service excellence
Conduct regular inspections of guest rooms, public areas, and laundry operations to ensure quality standards are consistently met
Coach, mentor, and develop team members through ongoing training, support, and performance feedback
Assist with staff scheduling, labor management, and payroll administration
Support department leadership by providing coverage for the Assistant Housekeeping Manager and Laundry Supervisor as needed
Partner with other departments to ensure a seamless guest experience across the property
Monitor inventory, supplies, and departmental resources to support efficient operations
Address guest concerns promptly and professionally, ensuring positive resolutions
Continuously identify opportunities to improve service standards, workflows, and team performance