Housekeeping Manager - The Arrabelle

Vail Resorts • Vail, CO

6d • $58,462 - $77,127 • Onsite

About The Position

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Requirements

• High school diploma or equivalent. -required
• Minimum one year of housekeeping experience. -required
• Previous supervisory or management experience in a guest service setting. -required
• Basic computer skills. - required
• Must be able to communicate effectively and professionally in English. -required
• Must be able to lift up to 50 lbs. -required
• Must be able stand for long periods of time and be able to access all areas of the resort.

Nice To Haves

• College degree in a Hospitality Management program. -preferred
• Experience with Microsoft Office applications including Word, Excel and Outlook. -preferred
• Experience with Iqware. -preferred
• Bi-lingual in Spanish. -preferred

Responsibilities

• Housekeeping management of all Arrabelle managed properties onsite and offsite.
• Guest Services, including guest follow up, rebound reports and client representation to group contacts.
• Public Area, lobby, landings, storage closets and guestroom cleanliness.
• Brand standards passing score, auditing and maintaining this standard in all hotel areas
• High level of productivity
• Staffing and training, scheduling
• Inventory of all items purchased and supply
• Uniform system management and tracking/inventory
• Laundry operations(staffing, training, purchasing)
• High level of accountability for training and standards
• Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Monitor house count and make staffing adjustments accordingly.
• Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials.
• Continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
• Celebrates successes and publicly recognizes the contributions of team members.
• Ensures employees understand expectations and parameters
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
• Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
• Complies with all Rock Resort policies, procedures and standards of operation.
• Empowers team members to provide excellent customer service.
• Ensures the Housekeeping Department leads the charge in regard to recycling efforts and environmental initiatives
• Investigates complaints, evaluates corrective actions, and implements plan to resolve and de-escalate conflicts.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations.
• Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.
• Prepares professional correspondence for customers, internal booking reports and file maintenance.
• Adheres to department budget.
• Provide staffing, training, coaching and performance reviews for the housekeeping department
• Other duties as assigned

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED