Housekeeping Manager

BallenIsles Country Club•Kaanapali, HI

11h•$76,000•Onsite

About The Position

THE BAY COURSE, LOCATED IN LAHAINA, HI, IS PLEASED TO ANNOUNCE AN EXCELLENT CAREER OPPORTUNITY FOR A HOUSEKEEPING MANAGER! WE ARE SEEKING A DRIVEN INDIVIDUAL WHO IS EAGER TO LEARN, CONTRIBUTE, AND GROW WITHIN A FAST‑PACED HOSPITALITY-FOCUSED PROPERTY ORGANIZATION. AS PART OF TROON, YOU’LL CONTRIBUTE TO A GLOBAL LEADER IN GOLF AND COMMUNITY MANAGEMENT.

Requirements

Certificate from college, technical school or accredited facility; or three to six months related experience and/or training; or equivalent combination and experience.
Ability to read and speak English is required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)
Demonstrates leadership ability including skills to communicate and express ideas and directives clearly to associates
Strong problem analysis and problem resolution skills
Strong multi-tasking, organizational and time management skills to ensure a quick response to member and guest needs.
High level of active listening skills and strong member/guest service skills which includes the ability to resolve issues/complaints with tact and diplomacy
Strong written and verbal communication skills
Strong leadership and people management skills
Professional and courteous demeanor
Ability to create high performance teams and to be an effective team player
Demonstrate a consistent commitment to company values
Perform with a focus on individual and team advancement
Computer proficiency in Microsoft products such as Word, Excel, PowerPoint, Outlook
Ability to maintain effective financial accountability to the company and to the ownership
Exceptional personal hygiene and positive representation of the organization to Troon associates, members, guests and vendors
Candidate must have a valid Driver's License
Candidate must be flexible with work schedules

Responsibilities

Organizes and prioritizes scheduling and routing of staff based on occupancy, arrivals, and departures in order to have product guest ready at established check-in time
Maintains log of room entry key cards, pagers, and radios
Maintains payroll and productivity reports to monitor labor expense. Reviews two-week payroll report
Communicates with associates via radio to facilitate changes/modifications in work assignment and fulfill guest needs
Inputs unit readiness status in the lodging system and communicate with the front desk to update on status, and special requests
Coordinates activities with outside vendors such as fire wood delivery, snow removal, carpet cleaning, and pest control service
Coordinates with banquet and set up departments the placement and removal of equipment in units
Performs various clerical duties such as report distribution, filing, run nightly backup report, completion of various forms, distribution of paychecks, etc.
Manages the laundry department on identifying linen needs
Incorporates safe work practices in job performance
Regular and reliable attendance
Performs other duties as required