Housekeeping Manager

Loews Hotels•Miami Beach, FL

24d•Onsite

About The Position

Loews Miami Beach Hotel is seeking an experienced and detail-oriented Housekeeping Manager to lead their team in maintaining the highest standards of cleanliness and guest satisfaction. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a proven track record in managing housekeeping operations in a hotel environment. A commitment to excellence and a proactive approach to problem-solving are essential for success in this role. This role involves overseeing daily assignments, developing and implementing housekeeping standards, managing staffing levels, coordinating with other departments, and evaluating team member performance.

Requirements

Bachelor's degree or relevant work experience required.
Minimum of two (2) years housekeeping experience in hotel hospitality and minimum of two (2) years housekeeping or guest service leadership experience required.
Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
Ability to stand for long periods of time required.
Ability to push, pull, and lift items weighing up to 25lbs.
Ability to work weekends, evening, holidays as necessary/required.

Nice To Haves

Previous experience with Opera Property Management System preferred.

Responsibilities

Oversees daily assignments of duties of Housekeeping staff while analyzing room turns and making staff or procedural adjustments as necessary.
Develop, implement, and maintain housekeeping standards and procedures to ensure cleanliness and organization throughout the hotel.
Interview and select all departmental line level colleagues.
Maintain optimal housekeeping staffing levels to ensure peak performance and supervision.
Ensure smooth, efficient, and cost-effective operations, including labor management and inventory control.
Coordinate departmental activities with other hotel departments to maintain overall cleanliness.
Coordinate special projects related to housekeeping as directed by the Director, Housekeeping.
Keep leadership informed of significant departmental updates and activities.
Oversee the 3rd party uniform and laundry services.
Hold regular team meetings to share essential operational information and address guest concerns.
Evaluate team member performance, identify areas for improvement, and mentor team members and leaders to aid in their advancement.
Perform other duties as assigned.