Housekeeping Manager

Leisure Hotels & Resorts•Two Harbors, MN

1d•$18 - $20•Onsite

About The Position

Superior Shores Resort is seeking a Housekeeping Manager to oversee the daily operation of the Housekeeping Department. This role is responsible for ensuring guest rooms, public areas, and resort spaces meet high standards of cleanliness, presentation, and hospitality. It is a hands-on leadership position for someone who enjoys working with people, staying organized, and paying attention to details in a busy resort environment along the North Shore of Lake Superior.

Requirements

Previous housekeeping, hotel, or resort experience
Ability to work flexible hours, including weekends and holidays during peak resort periods
Ability to stand, walk, bend, kneel, lift

Nice To Haves

Previous supervisory or management experience preferred
Strong attention to detail and pride in maintaining high cleanliness standards
A genuine passion for hospitality and creating a great guest experience
Strong leadership, communication, and organizational skills
Ability to train, coach, motivate, and hold team members accountable
Ability to prioritize and manage multiple tasks in a fast-paced environment
Strong problem-solving skills and a positive, solutions-focused attitude
Comfortable working hands-on alongside the housekeeping team

Responsibilities

Lead the day-to-day operations of the Housekeeping Department
Hire, train, coach, and develop housekeeping team members
Create daily and weekly schedules based on occupancy, arrivals, departures, and business needs
Assign rooms and daily tasks to housekeeping team members
Inspect guest rooms, common areas, and other resort spaces to ensure cleanliness and presentation standards are met
Follow up on guest requests, room concerns, and housekeeping-related service issues
Work closely with the Front Desk and resort leadership to communicate room status, priorities, special requests, and guest needs
Coordinate room turns and prioritize work based on arrivals, departures, and resort occupancy
Maintain appropriate levels of housekeeping supplies, linens, amenities, and cleaning products
Monitor inventory and place orders as needed
Maintain proper organization of housekeeping storage areas and supply rooms
Ensure housekeeping equipment is properly maintained and report maintenance concerns promptly
Establish and maintain cleaning standards, procedures, and checklists
Train team members on proper cleaning procedures, safety practices, guest service, and resort standards
Coach employees and address performance concerns in partnership with resort leadership and Human Resources
Maintain compliance with company policies, OSHA requirements, and applicable health and safety standards
Help ensure proper handling and documentation of lost and found items
Respond to guest needs and resolve concerns with professionalism and care
Assist with deep cleaning, special projects, inspections, and other housekeeping duties as needed
Support seasonal staffing and help build a dependable, service-focused housekeeping team
Work closely with other departments to ensure the entire resort is guest-ready
Lead by example and be willing to jump in and help the team when needed
Perform other duties as needed to support the overall operation of the resort