Housekeeping Manager

Holiday Inn Express, Plattsburgh•Plattsburgh, NY

3d•Onsite

About The Position

Holiday Inn Express is seeking an experienced, organized, and hands-on Housekeeping Manager to lead our housekeeping and laundry operations. This position is responsible for maintaining high standards of cleanliness throughout the hotel while effectively managing staff, productivity, supplies, and daily room readiness. The ideal candidate is a strong leader who is willing to work alongside the team when needed and takes pride in maintaining a clean, well-organized property.

Requirements

Experienced, organized, and hands-on Housekeeping Manager
Strong leadership skills
Willingness to work alongside the team when needed

Responsibilities

Lead and supervise the daily operations of the housekeeping and laundry departments
Schedule housekeeping staff based on occupancy, arrivals, departures, and business needs
Assign daily room boards and responsibilities to room attendants and laundry staff
Inspect guest rooms and public areas to ensure cleanliness and hotel standards are consistently met
Ensure guest rooms are cleaned and released in a timely manner for arriving guests
Monitor housekeeping productivity, labor hours, and staffing levels
Train, coach, and provide ongoing feedback to housekeeping team members
Assist with interviewing, onboarding, and training new employees
Address attendance, performance, and conduct concerns in accordance with hotel policies
Communicate closely with the Front Desk regarding room status, early arrivals, special requests, and priority rooms
Report and follow up on maintenance issues identified in guest rooms and public areas
Manage housekeeping supplies, linens, amenities, and cleaning products
Maintain appropriate inventory levels and assist with ordering supplies as needed
Monitor linen condition and help control loss, damage, and unnecessary replacement
Ensure housekeeping carts, storage rooms, linen closets, and work areas remain clean and organized
Oversee proper use and storage of cleaning chemicals and equipment
Ensure team members follow safety, sanitation, and chemical-handling procedures
Respond professionally to guest cleanliness concerns and assist with resolving service issues
Maintain lost-and-found procedures and documentation
Assist with room cleaning, inspections, laundry, and other department duties when operational needs require
Work with hotel management to identify opportunities to improve cleanliness scores, efficiency, and guest satisfaction
Ensure compliance