Housekeeping Manager

Omni Hotels & Resorts•Dallas, TX

11d•Onsite

About The Position

Omni Dallas Hotel is seeking a Housekeeping Manager to assist in managing and directing all housekeeping functions. This role participates in quality assurance and department cost control measures, providing support to the Executive and Asst. Executive Housekeeper. The ideal candidate will ensure Omni standards are met by monitoring quality assurance and setting a good example. Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power, located in downtown Dallas, and values respect, gratitude, and growth, offering benefits such as complimentary parking, room and dining discounts, and an on-site cafeteria.

Requirements

Prior Housekeeping Supervisory Experience in Hospitality.
Must be highly motivated and have the ability to Multi-task.
Must be able to work independently.
Must have the ability to lead, motivate and develop others.

Nice To Haves

College Degree preferred.

Responsibilities

Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills.
Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
Maintains open and clear communication with all departments and guests to ensure consistent service.
Identifies ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
Assists Executive Housekeeper with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, Dayforce and OnTrack and payroll cost controls.
Monitor Housekeeping inventories to ensure adequate levels are maintained.
Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
Inspects the cleaning and servicing of all guestrooms and inspects all vacant rooms on a daily basis.
Prepare and complete all reports needed. VIP’s, Due-Out’s V/D’s etc.
Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.
Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA’s, and that they are completing all daily housemen duties/special projects.
Participates in energy conservation efforts.
Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies.
Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.