Housekeeping Manager

Channing House•Palo Alto, CA

6h•$70,717 - $100,877•Onsite

About The Position

Channing House is a leading not-for-profit Life Plan Community in Palo Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide a sustainable, innovative community that promotes this lifestyle, while embracing respect and dignity for all who live and work here. Our team of 200 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing services to the 265 highly engaged residents who call Channing House their home. The Housekeeping Manager plans, organizes, and manages housekeeping, room set-up, and laundry functions of Channing House. The Housekeeping Manager ensures consistent quality across current operations and helps plan housekeeping and laundry services for renovated, expanded, and future buildings. The Housekeeping Manager exemplifies our Core Values: Do the right thing; Be a team player; Focus on quality; Adapt to change. Together with the entire team at Channing House, your role contributes to promoting a healthy and vibrant home for our residents.

Requirements

5 years of related work experience
3 years supervisory experience
Equivalent combination of education and experience accepted
High School diploma, GED or equivalent experience
AA, BA or BS degree. Specialty in Hospitality preferred.
Ability to use a computer.
Microsoft suite
Ability to speak and comprehend English the primary language used in the workplace; ability to speak and/or comprehend other languages utilized by clients is a plus.
Fluency in Spanish is preferred.
Must be willing to obtain specialized training in infection control within 90 days of employment, unless training or expertise can be demonstrated.
Less than 10% travel required
Speaking — Talking to others to convey information effectively.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Critical Thinking — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Service Orientation — Actively looking for ways to help people.
Customer Service — Manages difficult or emotional situations involving residents, resident families, and/or staff; responds promptly to needs of residents, resident families, and/or staff; responds to requests for service and assistance.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Time Management — Managing one's own time and the time of others.
Professionalism — Presents self in a highly professional manner to others and communicate with co-workers and other departments with professionalism and respect. Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, residents, and resident families.
Quality Management — Looks for ways to improve and promote quality.
Safety and Security — Observes and ensures staff compliance with safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Cultural Awareness - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; continually works to improve supervisory skills.
Organizational Support - Follows policies and procedures; supports organization's goals and values.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity — The ability to speak clearly so others can understand you.
Learning — Willingness to be open to learning and growing.
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Ethics — Treats people with respect; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Positivity — Ability to maintain a positive attitude.
Presentability — Maintains high standards for work areas and appearance. Upholds dress code requirements.
Quality — Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
Attendance/Punctuality — Consistently at work and on time.
Dependability — Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.
Negotiation — The ability to bring others together and try to reconcile differences.
Empathy — the ability to understand and share feelings of another.
Discretion — behaving or speaking in such a way as to avoid causing offense or revealing private information.
Judgment — Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Innovation — Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
Initiative — Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Adaptability — Adapts to changes in the work environment.
Detail Orientation — Able to concentrate on the details of a project, assignment or task at hand. Often times, this means spotting errors or inconsistencies, such as grammatical mistakes, numerical issues, or the removal of unnecessary information.
Multitasking — the performance of more than one task at the same time and ability to prioritize task completion accordingly.
Relaxed presence — Remains calm under pressure and in stressful situations.
Work Independently — Able to work by yourself with minimal direction and supervision.

Nice To Haves

Specialty in Hospitality preferred.
Fluency in Spanish is preferred.

Responsibilities

Establishes and implements operational standards and procedures for housekeeping, laundry, room set-up, and related services.
Ensures resident apartments are cleaned thoroughly and according to schedule.
Ensures common spaces and events are properly set up, maintained, cleaned, and returned to their standard configuration.
Develops quality measures and regularly inspects work to ensure services meet established standards across all areas and buildings.
Selects appropriate cleaning materials and methods for different types of linens, furniture, flooring, and surfaces.
Coordinates activities with other departments to ensure services are provided efficiently and in a timely manner.
Responds to resident communications, including commendations, concerns, and complaints, in a tactful and timely manner; investigates service or equipment concerns and takes appropriate corrective action.
Evaluates current operations, staffing, equipment, supplies, workflows, and service levels to identify opportunities for improvement.
Recommends and implements changes that improve service quality, resident satisfaction, consistency, safety, and operational efficiency.
Evaluates and implements computer tools and software to support the effective management of housekeeping and laundry services.
Participates in planning for renovations, expansions, and future buildings to ensure housekeeping and laundry operational needs are considered.
Provides input on flooring, finishes, furnishings, equipment, storage, supply areas, laundry facilities, and other features that affect cleanliness, safety, durability, and operational efficiency.
Develops housekeeping service plans, staffing models, equipment needs, cleaning schedules, and budgets for renovated, expanded, and future spaces.
Establishes consistent housekeeping and laundry standards across existing, renovated, expanded, and future buildings.
Oversees housekeeping-related aspects of renovations, expansions, and temporary arrangements, ensuring compliance with health, safety, environmental, regulatory, and infection-control standards.
Plans and coordinates final cleaning, operational readiness, and the transition of new or renovated spaces into regular housekeeping service.
Oversees the distribution and inventory of supplies and equipment and ensures Housekeeping and Central Supply storage areas are organized, stocked, and maintained.
Ensures housekeeping and laundry equipment is maintained in working order and coordinates necessary repairs or replacements.
Manages supply and equipment vendor relationships and contracts.
Selects and orders equipment, supplies, and furnishings.
Estimates costs; prepares and manages operating and capital budgets; and monitors expenditures within established budgets.
Manages monthly charges for laundry and housekeeping services provided to residents.
Participates in applicable Quality Assurance and Performance Improvement (QAPI), safety, infection-control, and emergency-preparedness committees.
Carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include recruiting, interviewing, hiring, onboarding, training, developing, and retaining employees; planning, assigning, delegating, and directing work; evaluating performance; recognizing and rewarding employees; providing coaching and corrective action; addressing complaints and workplace concerns; and, when necessary, disciplining or terminating employment.
Trains staff on cleaning standards, work procedures, infection control, safety practices, inventory management, and the proper use of housekeeping and laundry equipment.
Forecasts staffing needs and adjusts schedules to maintain effective service levels during routine operations, special events, emergencies, renovations, and building openings.
Completes required administrative duties, including forms, reports, evaluations, and studies.
Performs other duties and responsibilities as assigned.
Establish and maintain effective team relationships with fellow staff; apply effective communication and listening skills
Demonstrate professionalism in all interactions with all residents, colleagues, clients, vendors, and members of the public
Provide a supportive and caring environment to meet the needs of residents as individuals and as members of a shared community
Adhere to all company policies, procedures, safety, and compliance practices, and business ethics codes