Housekeeping Manager

AccorHotel•New Orleans, LA

11d•Onsite

About The Position

Fairmont Hotels & Resorts is seeking a Housekeeping Manager to assist the Director of Housekeeping in managing the housekeeping team and ensuring the cleanliness and orderliness of the hotel. This role involves overseeing staff training, performance, and motivation, as well as managing departmental operations, including scheduling, payroll, and inventory. The Housekeeping Manager will be responsible for maintaining luxury quality standards in guestrooms, responding to guest concerns, and ensuring a safe working environment. This position also involves purchasing supplies and managing relationships with outside contractors. The Housekeeping Manager will assume responsibility for the department in the absence of the Housekeeping Director.

Requirements

Minimum 2 years experience in a supervisory capacity
Computer literate in Microsoft Window applications required
Proven ability to successfully lead and motivate colleagues.
Must be highly organized and energetic and possess the ability to get the job done.
Excellent communications skills, both verbal and written.
Excellent interpersonal skills.
Must be able to lift 50 lbs.

Nice To Haves

Previous experience in Housekeeping an asset
University/College degree in Hospitality or related discipline an asset

Responsibilities

Assist Director of Housekeeping with interviewing, hiring, training, motivating, evaluating and managing housekeeping team members to achieve all departmental goals and objectives.
Ensure the clean and orderly appearance of the Hotel by effective planning, management and supervision.
Perform room and Member inspections to ensure consistent luxury quality standards are being met and maintained.
Ensure the overall cleanliness and maintenance of all guestrooms within the hotel, consistently adhering to corporate and property policies and standards.
Select, recognize and reward the team of housekeeping leaders and colleagues, positively impacting both colleague and guest satisfaction.
Effectively communicate the flow of information and directives throughout the department and property.
Ensure new employees are trained in the correct methods of cleaning, the proper use of housekeeping equipment and that equipment is available and properly maintained.
Assist with the administration and management of all housekeeping operations including scheduling, payroll, supply and inventory control.
Ensure high morale and productivity levels through staff planning, training and development and monthly departmental meetings.
Enhance Housekeeping related standards and respond to guest comments and concerns immediately and follow through on action required.
Monitor quality of supplies and linen in department.
Participate in the effective management of employee relations within the department through involvement in development discussions and consistent performance management.
Evaluate, develop and monitor departmental Health & Safety initiatives to ensure a safe working environment is always maintained and that employees are committed to working safely.
Purchase all supplies related to the department and coordinate services with outside contractors as necessary.
Review and update procedures for the stocking, care and control of all supplies.
Ensure rooms’ core standards are implemented and audited for consistency.
Responsible for the Housekeeping Department in the absence of the Housekeeping Director.