Housekeeping Manager

Pyramid Global Hospitality

9h•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. About our property: Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. The Housekeeping Manager supports the Director of Housekeeping in overseeing the Housekeeping & Laundry operations of the resort, ensuring the highest standards of cleanliness, sanitation, and guest satisfaction. This role involves managing the staff in both departments, providing the training, supplies, and support required to maintain the resort’s guestrooms and public areas in pristine condition. The Housekeeping Manager must be familiar with the PMS software used to distribute daily workloads, be able to manage inventories and costs for guestroom supplies, linens, and cleaning equipment. Resort walk-throughs are a vital part of the daily workload. This individual will be heavily involved in the selection and training of the team, ensuring that OKANA cleanliness standards are adhered to with a premium on working safely in all areas. The OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Requirements

Supervising experience required.
Experience in the hospitality industry required, preferably in the Housekeeping department.
Strong computer skills.
Proficient in Microsoft Excel and Outlook.
Knowledge with a Hotel Property Management System required.

Nice To Haves

Microsoft Teams, Word, PowerPoint, and OneNote experience desirable.
Infor experience desirable.

Responsibilities

Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports.
Also responsible for creating schedules and approving employees time, time off and shift changes.
Assign, train, support and direct the staff to carry out the basic operation of their roles to give the maximum efficiency and performance, maintaining the policy and standards of the property.
Coach, develop and provide feedback to the staff for the continued growth in their current and future positions within our company.
Review work procedures and operational opportunities to determine ways to improve processes, performance, and service.
As necessary, establish new standards to provide the guests the highest quality of service.
Responsible for the financial success of the housekeeping operation, including cash payroll, expenses, operating equipment, and supplies.
Responsible for the day-to-day operation needs, tasks and communication within the Housekeeping department.