Housekeeping - Lobby Attendant

Omni Hotels & Spas•Providence, RI

2d•Onsite

About The Position

This role is responsible for maintaining the cleanliness and appearance of public areas within the hotel. The Attendant - Lobby will receive assignments, manage supplies, and ensure all assigned spaces are clean and well-maintained. This includes cleaning public areas, elevators, restrooms, and offices, as well as reporting any issues or incidents to management. The position requires adherence to company policies, safety procedures, and a commitment to providing excellent guest service.

Requirements

High school education or one plus years related experience.
Familiarity with hospitality industry practices preferred.
Ability to understand and provide friendly guest service.
Ability to understand and comply with proper cleaning techniques, procedures and brand standards.
Ability to operate a vacuum, mop and properly use cleaning equipment and supplies.
Ability to timely complete assigned tasks, identify and investigate issues and resolve basic matters.
Ability to follow an appropriate course of action based on policies and procedures.
Ability to operate a lamp, coffee maker, phone, TV and other public space equipment.
Attention to details with good organizational skills and efficient time management.
Consistent professional attitude and behavior with effective listening and communication skills.
Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
Ability to satisfy the legal requirements for employment within the jurisdiction.

Responsibilities

Receive assignments, priority requests, keys and supplies from Housekeeping management.
Review assignments, retrieve and stock caddie/cart to ensure all supplies are available to properly clean.
Turn in keys, properly store and secure caddie/cart and unused supplies at end of shift.
Walk all assigned spaces at beginning and end of shift.
Remove newspapers, trash, empty ash receptacles and note any areas that require immediate cleaning.
Clean assigned public areas including dusting, polishing, vacuuming, glass cleaning and trash removal.
Clean public elevators.
Clean public restrooms and stock with supplies.
Perform quality check on public space televisions, telephones and lamps.
Clean offices as assigned.
Appropriate and proper use cleaning equipment and supplies.
Prompt reports to housekeeping management of all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards.
Prompt turn in to housekeeping management of all articles left in public spaces for entry into Lost and Found.
Perform duties of Houseperson, Room Attendant or Laundry Attendant as assigned.
Attend department meetings as scheduled.
On time and at work when scheduled and in proper uniform.
Consistent professional and positive attitude and actions when communicating with guests and associates.
Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
Comply with policies and procedures.
Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
Check with manager / supervisor before leaving work area for any reason.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
Any other tasks / duties as requested by management.