Housekeeping Lead

Cobb-Marietta Coliseum a nd Exhibit•Atlanta, GA

18h

About The Position

The Housekeeping Lead assists with the supervision and coordination of day-to-day activities for the assigned shift and serves as Acting Supervisor when the Housekeeping Supervisor is absent. The role provides leadership, guidance, and oversight to support smooth department operations. Duties include routine cleaning, maintaining equipment and supply inventories, monitoring shift personnel, and performing other assigned functions. The position reports directly to the Housekeeping Supervisor and the Director of Environmental Services. The Lead coordinates facility cleaning and room setups, assigns and trains staff, monitors performance and safe work practices, responds to client and visitor requests, and helps maintain a clean, orderly, and safe workplace. The position also maintains equipment and storage areas, completes shift and incident reports, and supports facility operations and events. Work schedules may be irregular, and priorities may change in response to unscheduled events.

Requirements

At least three years of experience in commercial cleaning or a comparable position in a multi-purpose facility, hotel, or related operation.
High school education or equivalent.
Ability to demonstrate basic cleaning and sanitation techniques.
Ability to demonstrate supervisory skills.
Related training and experience in cleaning techniques and practices.
Ability to read and speak English to interpret written instructions and respond to guest requests.
Ability to walk and stand for up to eight hours.
Ability to lift and move up to 50 pounds and perform physically demanding manual tasks.
Ability to move loaded chair and table dollies with assistance.
Ability to perform extensive walking, stooping, bending, kneeling, and reaching.

Responsibilities

Supervise, direct, and coordinate facility cleaning activities, including room setup and refreshes based on daily event reports and client specifications.
Perform cleaning duties, including trash removal and cleaning, buffing, and waxing floors and surfaces throughout facility spaces.
Conduct routine building tours to ensure the facility remains clean.
Assign staff duties at the beginning of each shift and monitor temporary staff for safe, efficient work and adherence to company standards.
Assist with temporary staff sign-in and sign-out and accurate recording of time worked.
Instruct and train staff in safe work practices and the handling of chemicals, equipment, and tools; coordinate staff counseling with management.
Respond to client and staff requests for assistance, equipment, set changes, and room refreshes using professional radio etiquette.
Assist visitors, clients, vendors, and others with directions and facility information, escorting guests when possible.
Work with co-workers to complete duties and meet customer expectations.
Observe and promote safe working techniques, correct or report hazards, and assist with building evacuation when necessary.
Follow procedures for the correct use, storage, and labeling of chemicals, equipment, and supplies.
Maintain a clean and orderly personal workspace, equipment, appearance, and common areas; follow uniform and grooming guidelines.
Maintain professional communication and working relationships with co-workers, management, customers, contractors, suppliers, and other facility partners.
Follow procedures for acquiring and returning equipment and take responsibility for company property in the employee's possession.
Keep storage rooms clean and orderly, and notify management of equipment, facilities, or supplies needing repair, replacement, or replenishment.
Inspect Set-Up department equipment routinely and notify the Set-Up Manager of equipment requiring repair or replacement.
Complete and submit shift reports, payroll information, leave requests, and other required documentation.
Report damage, incidents, suspicious activity, illness, injury, safety issues, and broken or malfunctioning equipment to the appropriate personnel.
Attend required meetings and training and support company policies, management decisions, and the Authority's mission, vision, and objectives.
Adapt to irregular schedules, unscheduled events, and changing priorities, and promptly inform management of matters requiring immediate attention.
Perform assigned duties in a timely and efficient manner in accordance with company policies and procedures.