Housekeeping Lead

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

12d•Onsite

About The Position

At Hyatt Place Fort Worth, the Housekeeping Team Lead helps oversee housekeeping operations and supports the Housekeeping Assistant Manager. The role ensures guest rooms, public areas, back-of-house spaces, and laundry operations consistently meet or exceed company standards while supporting team performance, productivity, cleanliness scores, and departmental goals. The position also helps provide guests with efficient service and meaningful experiences.

Requirements

Previous experience in laundry, housekeeping, or hospitality operations.
Flexible availability, including evenings, weekends, and holidays.
Ability to work independently and as part of a team in a fast-paced environment.
Strong attention to detail and commitment to cleanliness and quality standards.
Basic communication skills.
Ability to follow safety procedures and operational guidelines.
Strong leadership and communication abilities.
Excellent time management and attention to detail.
Knowledge of health, safety, and sanitation rules.
Physical stamina to stand, walk, and clean as needed.
Ability to embody the core values of Respect, Integrity, Humility, Empathy, Creativity, and Fun.
Ability to stand, walk, and move throughout the property for extended periods.
Ability to lift, carry, or move up to 25 pounds regularly and up to 50 pounds occasionally with assistance.
Ability to bend, reach, push, and pull as required for inspections and operational support.
Ability to work in indoor and outdoor conditions.

Nice To Haves

Previous housekeeping inspection experience in a hospitality or medical setting.
Familiarity with housekeeping equipment and chemical handling procedures.
Strong knowledge of stain reclamation.
Knowledge of hotel operations and housekeeping workflows.

Responsibilities

Support and ensure cleanliness throughout guest rooms, public areas, back-of-house areas, and laundry operations.
Review daily tasks and report maintenance issues.
In the absence of management, maintain the property's overall appearance, including parking areas, walkways, service areas, and building exteriors.
Use the property management system to support daily operations and maintain accurate records.
Respond to special requests and resolve complaints promptly.
Train new hires on the 9-step cleaning process and monthly deep-clean program.
Maintain knowledge of hotel operating procedures and enforce company policies and Hyatt brand standards.
Assign work to housekeeping team members to support efficiency and quality standards.
Address guest concerns promptly and professionally.
Communicate operational needs and issues effectively with other departments.
Train housekeeping and laundry team members on procedures, standards, and expectations.
Monitor and inspect carpets, drapes, furniture, and fixtures for cleanliness, damage, or wear.
Support the manager in tracking, counting, and managing linens and supplies, and order replacements as needed.
Conduct inspections, document findings, and ensure deficiencies are resolved promptly.
Ensure Lost and Found procedures are followed in accordance with company policy.
Enforce key control policies and safety standards to protect team members, guests, and company assets.
Follow material safety data sheet (MSDS) guidelines when handling chemicals.
Provide backup support for housekeeping and laundry team members as assigned.
Monitor attendance, document tardiness and absences, and coordinate team member breaks.
Inspect grooming and uniform standards and address deficiencies.
Maintain knowledge of room types and their required standards.
Review housekeeping communication logs daily.
Conduct departmental meetings and support team member communication.
Notify management and appropriate authorities in emergency situations.
Inform leadership of unusual situations or operational concerns.
Perform other duties as assigned.