Housekeeping Lead

Jamul Casino•Jamul, CA

9d•Onsite

About The Position

The Room Inspector is responsible for inspecting rooms, corridors, and public areas while helping the housekeeping supervisor and housekeeping coordinator. As the room inspector you will demonstrate and exemplify Jamul Casino Resort’s mission and values by embodying the acronym F.I.R.S.T. (Fun, Integrity, Respect, Service, Team) and must understand and execute AAA service standards.

Requirements

2+ years’ experience of guest room attendant experience from a AAA rating property.
Effective communication in English, both verbal and written.
Flexibility to work various shifts.
High attention to detail
Proficient is MS systems.
Must be able to acquire and maintain an appropriate gaming license.
Ability to work in pet friendly areas.

Responsibilities

Ensure guest satisfaction through prompt, efficient and friendly service.
Supervise room attendants on shift, including room assignments, conduct all room inspections and redirection as needed, and coordinate supply needs.
Assist housekeeping leadership with staff schedules, employee training and performance counseling and evaluations.
Trains and performs routine functions of the Room Attendant position as needed for four diamond standards.
Coordinate preventative maintenance needs and ensure quality housekeeping services.
Coordinates housekeeping duties with utility maintenance and front desk staff, communicating room availability, stay over's, room maintenance needs, and special set-up/take downs for scheduled groups/meetings.
From the daily room checklist, access the HMS system to indicate room availability.
Assist Supervisor with administering the lost and found policy, as outlined by policy.
Coordinate with the houseperson, the removal of soiled linens, and carts and supplies maintenance.
Assist guests with supply requests and/or household services promptly and efficiently.
Will support cleaning and preparation of rooms for Guests as needed.
Promotes a clean, safe and healthy work environment always for team members and guests.
Responsible for helping to submit maintenance requests through Hotsos
Ensure that operation of equipment, tools and materials is handled in a safe and efficient manner.
Report any damages, lost, and found items and/or unusual occurrences immediately.
Promote internal guest service standards through courteous and respectful behavior.
Knowledge of proper cleaning techniques.
Ability to maintain a consistent pace throughout the shift.
Maintains all guest rooms at hotel and 4 diamond standards.
Completes assigned work without disturbing guests.
Must be able to interact and effectively communicate with guests.
Maintains a safe work environment.
Assist in monthly linen inventory process by counting the pieces of linen either in linen closets, guest rooms and storages.