Housekeeping Lead

Capital Vacations•Westerly, RI

2d•Onsite

About The Position

Opportunity for career advancement in a fast-paced, growth-oriented organization! The Housekeeping Lead supervises the work activities of the Room Attendants to ensure clean, orderly, and attractive rooms, with work including assigning duties, inspecting work, and investigating complaints regarding housekeeping service.

Requirements

High School Diploma/GED
Three years of housekeeping experience and training in custodial work
Demonstrated ability and desire to lead and train a team while maintaining harmony and high morale
Calm and clear-thinking ability to handle problems or crises in a highly professional manner
Superior customer service skills
Performs work well with accuracy, speed, and attention to detail
Ability to convey information and ideas clearly
Ability to evaluate and select among alternative courses of action quickly and accurately

Nice To Haves

One year of experience in leading or supervising the activities of other staff is preferred

Responsibilities

Obtains a list of rooms to be cleaned and a list of prospective checkouts to prepare work assignments
Assigns Room Attendants their duties and inspects work for conformance to company standards of cleanliness, assuring teamwork and coordination of efforts among staff in accomplishing tasks
Monitors and controls inventory stock to ensure adequate supplies
Acknowledges and greets the guest with a warm and friendly greeting
Cleans rooms, including dusting, vacuuming, changing bed linens, cleaning bathrooms, kitchen areas, shampoos carpets and upholstery (occasionally), empties and cleans trash containers, moves furniture and cushions before vacuuming, sorts, washes, loads and unloads laundry, restocks room supplies such as drinking glasses, soap, towels, etc.
Checks all appliances in rooms and reports items that need maintenance or repair
Realigns furniture and amenities according to prescribed layout
Responds to guest queries and requests with a friendly and helpful demeanor
Responds to calls for housekeeping problems such as spills, broken glasses, new towels, etc.
Coordinates work activities among departments
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
Investigates complaints regarding housekeeping service and equipment, analyzing information and evaluating results to choose the best solution and solve problems; brings a solution to Management
Identifies the development needs of staff and coaches, mentors or otherwise helps staff to improve their knowledge or skills
Performs day-to-day administrative tasks such as maintaining information files and processing paperwork
Makes recommendations to improve service and ensure more efficient operation
Steps in for other Room Attendants as necessary
Attends staff meetings as needed
All other duties as assigned by management