Housekeeping & Laundry Manager

Ohio Living • Columbus, OH

19d

About The Position

The Housekeeping and Laundry Manager plans, organizes, develops, and directs the Housekeeping and Laundry Department in accordance with company standards and applicable federal, state, and local requirements. The role ensures the life plan community is maintained in a clean, safe, and comfortable manner for residents, visitors, and staff.

The manager oversees housekeeping operations, including cleaning and other routine cleaning tasks, and laundry operations, including collection, laundering, redistribution, and inventory of linens and resident laundry. The role coordinates with other departments, maintains department policies and procedures, supports quality assurance and regulatory compliance, and may serve as a working supervisor when needed.

The manager directly or indirectly manages department staff, including hiring, onboarding, performance management, training, scheduling coverage, and employee accountability. The role also responds to resident and staff concerns, assists with operational and capital budgets, and helps ensure department assets are properly maintained.

Requirements

• High school diploma or equivalent required.
• Three years of experience in housekeeping and/or laundry operations management required.
• Knowledge of laundry and/or housekeeping practices, procedures, standards, guidelines, and regulations in a long-term care environment.
• Proficiency with Windows, Microsoft Office (Word, Excel, and PowerPoint), and the internet.
• Ability to read, write, speak, and understand English.
• Ability to meet the stated physical demands, including lifting, transferring, pushing, or pulling residents/patients or equipment/supplies up to 50 pounds.
• Occasional weekend, evening, and holiday work; on-call availability 24/7 for emergencies.

Nice To Haves

• Bachelor's degree in a related field preferred.
• Certified Executive Housekeeper designation from the International Executive Housekeepers Association (IEHA) preferred.
• Certified Laundry and Linen Management (CLLM) designation from the Association for Linen Management (ALM) preferred.
• Experience in a long-term care facility, hospital, or other related medical facility preferred.

Responsibilities

• Plan, organize, develop, and direct housekeeping and laundry activities.
• Manage cleaning functions to maintain a clean and safe environment throughout the life plan community.
• Manage laundry collection, laundering, redistribution, and inventory to maintain adequate supplies of linens and laundry.
• Coordinate services and activities with other departments to support continuity of care.
• Develop and maintain housekeeping and laundry policies and procedures.
• Serve as a working supervisor when needed.
• Ensure equipment and supplies are maintained and operable for safe housekeeping and laundry services.
• Inspect work areas and equipment at least weekly for proper order and operation.
• Identify, evaluate, and classify routine and job-related tasks involving potential exposure to blood or body fluids.
• Review, develop, and implement plans of correction for housekeeping and laundry concerns or deficiencies identified through quality assurance and regulatory inspections.
• Serve on committees, including the Safety Committee, attend community meetings, and provide department reports.
• Maintain the confidentiality of resident information.
• Manage Housekeeping and Laundry Department staff and foster a positive work environment.
• Interview, select, and orient new direct reports.
• Establish performance expectations and evaluate direct reports in accordance with company policy and procedure.
• Provide developmental guidance and address employee accountability, involving Human Resources when appropriate.
• Participate in the development, scheduling, delivery, and monitoring of staff training and orientation.
• Ensure staffing coverage plans are in place for absences and vacancies.
• Respond to staff questions, requests, and work products in a timely and thoughtful manner.
• Listen and respond to resident and staff needs; review and respond to complaints and grievances related to areas of responsibility.
• Assist with developing departmental operating and capital budgets and maintain operations within them.
• Take appropriate action to ensure physical assets are maintained according to company standards.
• Provide input on capital project priorities.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED