Housekeeping Inspector - The Markham Hotel

The Markham Hotel•Gulfport, MS

2d•Onsite

About The Position

The Housekeeping Inspector is responsible for ensuring that all guest rooms, public areas, and back-of-house spaces meet the resort’s cleanliness and quality standards. This position plays a critical role in maintaining guest satisfaction by inspecting rooms and public spaces after cleaning, providing feedback to Room Attendants and Housemen, and assisting with training and quality control. The Housekeeping Inspector ensures that every guest experiences a clean, comfortable, and welcoming environment.

Requirements

Inspect guest rooms, suites, and public areas to ensure they meet resort cleanliness, presentation, and maintenance standards.
Verify that all linens, amenities, and supplies are properly stocked and arranged according to brand standards.
Identify any deficiencies or issues (e.g., maintenance, cleanliness, or presentation) and ensure corrective action is taken before the guest occupies the room.
Perform random and scheduled inspections to ensure consistency across the property.
Provide constructive feedback and coaching to Room Attendants and Housemen to maintain high-quality cleaning and presentation standards.
Assist with onboarding and training of new housekeeping staff, focusing on cleaning techniques, guest service, and safety procedures.
Ensure that all team members understand and follow resort cleaning policies, safety standards, and brand expectations.
Participate in quality improvement initiatives and provide input on process enhancements.
Ensure that all guest rooms and common areas create a positive first impression and meet or exceed guest expectations.
Assist with special guest requests or room preparation for VIPs or large groups.
Respond promptly to guest concerns or service recovery situations in a professional and courteous manner.
Promote a culture of excellence and hospitality within the housekeeping team.
Ensure staff compliance with safety regulations, proper chemical handling, and use of personal protective equipment (PPE).
Conduct routine checks of housekeeping carts, storage rooms, and equipment for safety and organization.
Report safety hazards, equipment issues, or maintenance needs immediately.
Maintain up-to-date knowledge of cleaning and sanitation protocols.
Communicate inspection results to the Executive Housekeeper or Housekeeping Supervisor daily.
Record inspection data and track performance trends among staff.
Coordinate with the Front Desk to release clean rooms for occupancy in a timely manner.
Work closely with the Maintenance Department to report and follow up on repair needs.
Motivate and support the housekeeping team to achieve performance goals and maintain morale.
Assist with scheduling and daily task assignments when needed.
Lead by example with a professional attitude, attention to detail, and commitment to resort standards.
Step in to assist with cleaning or guest service tasks during peak periods or staff shortages.

Responsibilities

Inspect guest rooms, suites, and public areas to ensure they meet resort cleanliness, presentation, and maintenance standards.
Verify that all linens, amenities, and supplies are properly stocked and arranged according to brand standards.
Identify any deficiencies or issues (e.g., maintenance, cleanliness, or presentation) and ensure corrective action is taken before the guest occupies the room.
Perform random and scheduled inspections to ensure consistency across the property.
Provide constructive feedback and coaching to Room Attendants and Housemen to maintain high-quality cleaning and presentation standards.
Assist with onboarding and training of new housekeeping staff, focusing on cleaning techniques, guest service, and safety procedures.
Ensure that all team members understand and follow resort cleaning policies, safety standards, and brand expectations.
Participate in quality improvement initiatives and provide input on process enhancements.
Ensure that all guest rooms and common areas create a positive first impression and meet or exceed guest expectations.
Assist with special guest requests or room preparation for VIPs or large groups.
Respond promptly to guest concerns or service recovery situations in a professional and courteous manner.
Promote a culture of excellence and hospitality within the housekeeping team.
Ensure staff compliance with safety regulations, proper chemical handling, and use of personal protective equipment (PPE).
Conduct routine checks of housekeeping carts, storage rooms, and equipment for safety and organization.
Report safety hazards, equipment issues, or maintenance needs immediately.
Maintain up-to-date knowledge of cleaning and sanitation protocols.
Communicate inspection results to the Executive Housekeeper or Housekeeping Supervisor daily.
Record inspection data and track performance trends among staff.
Coordinate with the Front Desk to release clean rooms for occupancy in a timely manner.
Work closely with the Maintenance Department to report and follow up on repair needs.
Motivate and support the housekeeping team to achieve performance goals and maintain morale.
Assist with scheduling and daily task assignments when needed.
Lead by example with a professional attitude, attention to detail, and commitment to resort standards.
Step in to assist with cleaning or guest service tasks during peak periods or staff shortages.