FT Housekeeping Inspector

Desert Hospitality Management, LLC•Mesa, AZ

3d•Onsite

About The Position

The Housekeeping Inspector inspects guest rooms after room attendants have finished cleaning to ensure the room is thoroughly cleaned and meets brand standards. This role involves ensuring guest satisfaction and maintaining operational efficiency within the housekeeping department.

Requirements

High School Diploma or GED certification and equivalent work experience required.
Minimum 3 years of hotel housekeeping or similar experience required.
Must be able to convey information and ideas clearly, both oral and written.
Must work well in stressful, high-pressure situations, particularly with upset guests or staff members.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
Must be able to prioritize departmental functions to meet due dates and deadlines.

Nice To Haves

Bilingual English/Spanish preferred

Responsibilities

Inspect guest rooms, public areas, back of the house areas, laundry and ensure appropriate inventory and supply of guest room items for housekeeping attendants responsible for cleaning guest rooms.
Maintain and monitor “lost and found” policy and procedure.
Be familiar with all brand specific programs and the procedures for each. Ensure that team members are knowledgeable in understanding and implementing the programs.
Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
Effectively manage emergency situations i.e. fire, bomb threat, inclement weather, robbery, guest illness and /or accident.
Perform all duties as requested by management.
Attend/conduct all training/meetings as required by management.
Approach all encounters with guests and team members in a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working.
Comply at all times with DHM standards and regulations to encourage safe and efficient hotel operations.