Housekeeping Houseperson - InterContinental Los Angeles Downtown

IHG•Los Angeles, CA

1d•$26 - $32•Onsite

About The Position

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. The InterContinental creates exceptional experiences through our Brand Values by being: Thoughtful, Cultured, Remarkable. The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences: We Invite Discovery, We Embrace Empowerment, We Champion Possibility. How will you Inspire Incredible with InterContinental Hotels and Resorts? The InterContinental Los Angeles Downtown is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown’s historic, entertainment, financial, arts, and sports districts. Ideally placed at the heart of the revitalized, energy-charged urban center of the United States’ second-largest city, the hotel provides first-class hospitality that seamlessly intertwines with the fabric of the burgeoning Downtown area.

Requirements

Basic reading, writing, and math skills.
Some housekeeping experience and ability to speak English preferred.
Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often when reading assignments and completing checklists.

Responsibilities

Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
Promote teamwork and quality service through daily communication and coordination with other departments.
Report to supervisor needed repairs or unsafe conditions.
Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
Respond to guests' requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner
May collect newspaper and other items for recycling.
Assist room attendants with heavy items such as mattresses and linens. Stock linen storage, deliver linens and other supplies to room attendants.
Clean other designated areas such as public restrooms, lobby area fixtures, vending areas, storage areas, and other public areas for assigned floors.
Remove all trash in guest rooms and dirty linen from assigned Room Attendants' carts and closets and transport to laundry.
Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; vacuum hallways, sweep stairwells and wax floor, remove non-floor closet items and store in appropriate areas.
Assist with deep cleaning projects.
May assist with other duties as assigned.