Housekeeping Houseperson

Loews Hotels•Kansas City, MO

2d•Onsite

About The Position

The Housekeeping Houseperson cleans assigned public areas of the hotel and helps promote positive guest relations. The role supports room attendants and maintains public and back-of-house spaces, housekeeping supplies, equipment, and cleanliness in accordance with department procedures, hotel standards, and safety requirements. The position requires extensive standing, walking, bending, and lifting, as well as a flexible schedule that includes weekends and holidays.

Requirements

Previous experience is an asset.
Ability to work as part of a dynamic, quality-driven team.
Basic English language skills.
Customer-service orientation and excellent hospitality skills.
Ability to work a flexible schedule, including weekends and holidays.
Ability to stand, walk, push, stoop, bend, and lift items weighing up to 150 pounds repetitively during the entire shift.
Ability to be on their feet and walk more than two-thirds of the time; use hands to handle, feel, or point more than two-thirds of the time; stoop, kneel, crouch, or crawl one-third of the time; and use listening and communication skills two-thirds of the time.
Close vision, distance vision, peripheral vision, and depth perception.

Responsibilities

Report to work as scheduled in proper uniform and comply with personal appearance standards.
Maintain a friendly, positive attitude and recognize returning guests to support a positive guest experience.
Follow Housekeeping Department policies and procedures, including proper radio etiquette and use of Rexx/radio to respond to, follow, and close assigned HotSOS and other requests.
Help room attendants by removing trash and soiled linen from housekeeping carts.
Maintain public restrooms, hotel lobby levels, ashtrays, elevators and tracks, ice machine areas, stairwells, building entrances, and hallways.
Handle guest interactions with excellent guest-relations skills.
Clean back-of-the-house windows as needed and vacuum guest hallways daily.
Use cleaning chemicals according to department procedures.
Attend scheduled departmental meetings, hotel meetings, and training sessions.
Perform duties in a timely and efficient manner.
Keep linen closets clean, stocked, and organized.
Take trash to the compactor at the end of the day.
Wash guest-room glassware and deliver it to linen closets; bring dirty glassware to housekeeping at the end of the shift.
Promptly and fully notify supervisors or appropriate individuals of problems or unusual matters of significance.
Be polite, friendly, and helpful to guests, management, and fellow team members; promote teamwork.
Maintain equipment and work areas in clean, excellent condition.
Execute emergency procedures according to hotel standards and comply with safety regulations, procedures, policies, and rules.
Recycle whenever possible and remain current with hotel information and changes.
Perform other duties assigned by management that are consistent with company policies and procedures.