Housekeeping Houseperson (Full-Time) | InterContinental Miami Downtown
About The Position
As part of the world's largest family of luxury hotels, InterContinental Hotels & Resorts® prides itself on being genuine ambassadors of the brand, creating warm and sophisticated experiences for guests. The InterContinental Miami, a shining star among Downtown Miami Hotels, offers premier accommodations, convention, and meeting facilities overlooking sparkling Biscayne Bay. The hotel provides a secure, inviting environment and has been honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the ninth year. As a Housekeeping Houseperson, you will assist room attendants on assigned floors/sections, collect and deliver linen, and may assist with stripping linen from rooms or cleaning public areas. You will also deliver and retrieve items requested by guests and housekeeping staff.
Requirements
- Basic reading, writing and math skills
- Ability to perform carrying or lifting items weighing up to 75 pounds
- Ability to perform pushing and or pulling items up to 300 pounds
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the facility
- Frequently bending, stooping and kneeling
- Communication skills are utilized a significant amount of time when interacting with guest and employees
- Reading and writing abilities are utilized often when reading assignments and completing checklists
Nice To Haves
- Some housekeeping experience
- Ability to speak English
Responsibilities
- Assist room attendants on assigned floors/sections
- Collect dirty linen and transport to laundry chute
- Deliver fresh linen to room attendant carts throughout the day
- Assist with stripping linen from room and/or cleaning the public areas
- Deliver and retrieve items requested by guests and housekeeping staff
- Responsible for the cleanliness and organization of floor closets
- Remove garbage from the service elevator landing
- Wipe down shelves/counters in floor closets
- Sweep and mop floor closets
- Remove non-floor closet items and store in appropriate areas by the end of the shift
- Assist room attendants with heavy items such as mattresses and linen
- Deliver linen and other supplies to room attendants
- Remove all dirty linen from assigned Room Attendants carts and closets and transport to laundry chute
- Throw any recycled items down the recycle chute (except glasses and boxes)
- Responsible for maintaining the cleanliness and condition for their own sections/floors
- Responsible for shampooing carpet in guestrooms and designated hallways/floors
- Respond to guest requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner
- Clean public areas in the prescribed manner while following department standard operating procedures
- Report to office coordinator needed repairs or unsafe conditions
- Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction
- Monitor and control supplies/amenities and minimize waste within all areas of housekeeping
- Promote teamwork and quality service through daily communication and coordination with other departments
- May regularly assist with deep cleaning projects
- May assist with other duties as assigned
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
- Hotel discounts worldwide
- Access to a wide variety of discount programs
- Chance to work with a great team of people
- Room to be yourself
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
