Housekeeping Dispatcher

Boyd Gaming • Las Vegas, NV

53d • Onsite

About The Position

Responsible for answering phones and maintaining a log of calls received. Dispatch housekeeping services according to guest and management requests. Resolve guest complaints and answer questions.

Requirements

• Prior experience in a similar position preferred.
• Must be detail-oriented and highly organized.
• Must be able to sit for extended periods of time.
• Must have good typing skills.
• Must be computer literate and able to operate standard office equipment.
• Must be able to learn and/or effectively use the company’s computerized systems (such as e-mail, timekeeping, and HOTSOS).
• Must have excellent customer service and communication skills.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Responsibilities

• Schedule staff based on occupancy levels, including scheduling for PTOs.
• Maintain accurate payroll records (time and attendance) in the Company’s timekeeping system.
• Prepare GRA room assignments.
• Maintain a detailed knowledge of hotel services and hours of operation.
• Handle heavy incoming call volume.
• Log calls and delegate guest requests and work order requests to appropriate personnel.
• Accurately document and maintain the lost-and-found log.
• Other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed