Housekeeping Dispatcher

Sandestin Investments LLC•Miramar Beach, FL

13h•Hybrid

About The Position

The Housekeeping Dispatcher serves as the central communication hub for the Housekeeping Department, coordinating guest requests, room status updates, housekeeping work orders, and departmental communications to ensure efficient resort operations. This position is responsible for receiving and dispatching housekeeping-related requests, monitoring room readiness, coordinating room turnovers, maintaining accurate records, and ensuring prompt follow-up on all housekeeping services while providing exceptional guest service.

Requirements

High school diploma or GED preferred.
Previous dispatching, customer service, hospitality, housekeeping coordination, or multi-line phone experience preferred.
Strong verbal and written communication skills.
Ability to effectively prioritize multiple requests and manage competing demands.
Strong organizational and time-management skills.
Proficiency with Microsoft Outlook, Word, and Excel.
Experience using property management systems, work order systems, or dispatch software preferred.
Ability to maintain accurate records and documentation.
Strong problem-solving and guest service skills.
Ability to work independently with minimal supervision.
Ability to establish and maintain positive working relationships with employees, guests, vendors, and management.
Must be able to read, write, speak, and understand English.

Responsibilities

Answer incoming calls from guests, housekeeping staff, front desk personnel, management, and other departments using established resort communication standards.
Receive, document, and dispatch housekeeping requests through Breezeway, SMS, property management systems, radios, text messaging, email, or other approved communication platforms.
Prioritize and assign housekeeping work orders based on urgency, guest needs, room status, and staff availability.
Coordinate room turnovers between housekeeping and front desk teams to ensure rooms are cleaned, inspected, and ready for guest arrivals.
Monitor and update room status information, including vacant, occupied, clean, inspected, and out-of-service rooms.
Communicate special cleaning requests, VIP guest requirements, and service priorities to housekeeping staff.
Follow up on housekeeping tasks and work orders to ensure completion within established service standards.
Maintain continuous communication with housekeeping supervisors, room attendants, front desk personnel, guest services, and management regarding room readiness and guest needs.
Coordinate laundry pickup and delivery requests as needed to support housekeeping operations.
Schedule housekeeping services in a manner that minimizes guest disruption while maintaining operational efficiency.
Resolve guest concerns by coordinating appropriate housekeeping responses and ensuring timely service recovery.
Receive, document, and process Lost & Found inquiries and requests in accordance with resort procedures.
Maintain accurate dispatch logs, call records, message books, and departmental documentation.
Ensure work orders contain complete and accurate information for billing, reporting, and operational tracking purposes.
Route messages and communications to appropriate staff members and departments.
Assist with administrative and clerical duties related to housekeeping operations.
Support departmental goals by maintaining professional communication and teamwork at all times.
Perform other duties as assigned by management.