Coordinator Housekeeping (Part-Time) - The Ben Autograph Collection

Sage Hospitality•West Palm Beach, FL

3d•Onsite

About The Position

Exceptional guest experiences are built through seamless coordination behind the scenes. As the Housekeeping Coordinator, you serve as the communication hub of the Housekeeping department, ensuring every guest request, room status update, work order, and operational detail is managed with accuracy, urgency, and care. More than providing administrative support, you help orchestrate the daily flow of the department by connecting associates, communicating priorities, and ensuring the information needed to deliver exceptional service is always at the team's fingertips. Through organization, attention to detail, and proactive follow-through, you contribute to creating a smooth operation where every guest room is ready, every request is fulfilled, and every associate is set up for success. Success in this role is measured by your ability to anticipate needs, maintain accurate records, communicate effectively, and create an efficient environment that allows the Housekeeping team to deliver the elevated service and attention to detail expected of a luxury hotel.

Requirements

High school graduate.
Previous secretarial experience.
Ability to input and access data in computer.
Ability to use Microsoft Word and Excel.
Ability to type 60 wpm accurately.
Ability to promote positive relations with all telephone callers.
Ability to ascertain callers’ needs and comply with such to ensure callers’ satisfaction.
Ability to be a clear thinker who can remain calm in pressure situations.
Ability to focus attention on details, be well organized and follow up.
Ability to maintain confidentiality of guest information and designated hotel data.
Ability to work with minimal supervision.
Ability to remain in a stationary position for extended periods of time with limited movement.
Ability to work cohesively with the Housekeeping staff and other departments as part of a team.

Responsibilities

Maintain knowledge of all hotel services/features and hours of operation.
Maintain knowledge of all guestroom layouts, bed types, decor appointments, amenities, location numbers/names.
Maintain knowledge of Housekeeping services available for guests.
Maintain knowledge of available laundry/dry cleaning services and hours of operation.
Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
Maintain complete knowledge in the use of all office equipment, computer and manual systems.
Access all functions of computer according to specifications.
Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift.
Complete supply requisitions and submit to Manager; stock office supplies upon receipt.
Print designated reports and distribute accordingly.
Update room status report in accordance with departmental procedures.
Contact managers to resolve discrepant rooms.
Monitor and track status of out of order rooms; update accordingly.
Prepare work orders for maintenance repairs and distribute to Engineering.
Monitor completion of work orders submitted.
Communicate department and guest needs as they arise with respective Housekeeping personnel by beeper, radio, or cell phone.
Answer Housekeeping telephone within 3 rings, using correct salutations and telephone etiquette.
Document all guest requests for Housekeeping items/services and assign to respective personnel/departments for completion.
Follow up on guest satisfaction.
Issue Housekeeping items to Room Attendants for delivery to guestrooms.
Follow up on return of items.
Establish and maintain filing procedures.
Retrieve and distribute departmental mail.
Type correspondence and reports as assigned.
Maintain security and accurate record of all guestroom keys issued to Housekeeping staff.
Prepare employee daily/weekly payroll and submit to manager.
Handle guest complaints by following instant pacification procedures, ensuring guest satisfaction.
Promote positive relations with guests and employees.
Document pertinent information in departmental logbook.
Review status of incomplete work and follow up action with manager before leaving.
Successful completion of the training/certification process.