Housekeeping Attendant

The Colony Hotel • Palm Beach, FL

2d

About The Position

The Housekeeping Attendant is responsible for maintaining the required standards of cleanliness, product presentation, and customer care in guest rooms and public areas, following hotel policies and procedures to create a warm, friendly, comfortable, and luxurious environment for guests. The role includes cleaning and preparing guest rooms, completing turndown service, maintaining public areas, handling laundry, replenishing guest supplies, responding to guest requests, and reporting security, maintenance, and supply concerns. The attendant follows housekeeping and laundry procedures, safety precautions, and hotel standards, and completes assigned work by the end of the shift.

Responsibilities

• Clean guest rooms and all assigned public areas, including bedrooms, bathrooms, kitchens, hallways, and corridors.
• Receive assigned rooms from a supervisor, prioritize rooms requesting early service, knock before entering, return later for occupied rooms, and notify a supervisor of Do-Not-Disturb rooms.
• Safeguard guest belongings and report suspicious activity to Security; notify Loss Prevention immediately of items found after a guest has checked out.
• Follow housekeeping standard operating procedures and checklists, and correct deficiencies identified during supervisory inspections.
• Remove soiled linens and trash; make beds with clean sheets, blankets, and duvet covers; replace soiled towels; and replenish bath amenities, stationery, beverages, and food items as directed.
• Clean and disinfect bathrooms and room surfaces, including fixtures, switches, door handles, mirrors, and TV remotes; clean windows, adjust blinds and curtains, sweep and mop floors, vacuum carpets, and complete a final room inspection.
• Use cleaning solutions safely and follow all required safety precautions.
• Adjust the temperature or turn off air conditioning in unoccupied rooms.
• Sort linens, treat stains, identify damaged items, operate washers and dryers, clean dryer filters, fold or hang clean items, and maintain laundry equipment as trained.
• Prepare laundry for outside vendors and dry cleaners, receive returned items, and place them in designated areas.
• Operate the iron according to standards and ensure it is turned off at the end of the day.
• Stock housekeeping carts, shelves, room attendant closets, and floor pantries; replenish guest amenities and supplies; and return and restock the cart at the end of the shift.
• Deliver fresh towels to pools according to the hotel’s schedule and policy.
• Clean hallways and public areas daily, complete turndown service, and perform deep-cleaning tasks as assigned.
• Respond to guest requests according to hotel procedures and remain attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Inform a supervisor of needed supplies and materials, report technical issues and maintenance needs immediately, and advise the supervisor by radio when rooms are available for new guests.
• Maintain knowledge of safety and emergency procedures, follow accident-prevention policies, and practice safe work habits.
• Complete all assigned rooms by the end of the shift and perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed