Housekeeping Assistant Manager

Devil's Thumb Ranch•Tabernash, CO

3d•$57,784 - $62,400•Onsite

About The Position

The Housekeeping Assistant Manager is responsible for ensuring the execution of the Ranch mission by assisting the Housekeeping Manager in various operational and supervisory capacities. This role involves training, scheduling, supervising, and motivating housekeeping staff, ensuring adherence to DTR standards, and resolving guest and employee complaints. The Assistant Manager will also manage daily room readiness, turndown service, and perform time checks for cleaning efficiency. A key focus is maintaining the cleanliness and standards of public areas, including windows, pool areas, gym, bathrooms, and cafeteria. The role also requires ensuring staff are trained on safety protocols like Bloodborne Pathogens and biohazard material response, conducting pre-arrival room inspections and random checks, managing supplies and vendor relationships, reporting security incidents, ensuring accurate payroll processing, benchmarking best practices, and developing departmental policies and procedures.

Requirements

Prior housekeeping and/or supervisory experience required.
High School diploma required.
Valid Driver's License & clean driving record.
Minimum 21 years of age.

Nice To Haves

4-5 star/diamond experience preferred.
College degree preferred.

Responsibilities

Training, scheduling, supervising, rewarding, motivating and counseling of housekeeping staff according to DTR standards.
Adhering to & scoring positively in all shop report categories.
Performing in the capacity of any of the positions he/she supervises on an as needed basis.
Resolving guest and employee complaints promptly.
Weekly scheduling of staff.
Ensuring flow of communication within and between departments.
Ensuring rooms are ready by 4pm daily and prepared to our standards.
Managing Turndown Service prepared to our standards.
Perform annual time checks as to how long rooms should take for cleaning (checkout, stay over and turndown).
Ensuring public areas are treated as a high priority as it relates to walk rounds and cleaning standards. This includes but is not limited to, windows, ashtrays, pool areas, gym, bathrooms, employee restrooms and cafeteria, floors, select banquet/F&B space and all other public space.
Ensuring staff is trained on Bloodborne Pathogens and how to respond when dealing with all biohazard materials.
Ensuring ALL rooms are inspected pre-arrival and random checks are done during stay over cleanings and turndowns.
Maintaining supply of materials, equipment needed for housekeeping.
Designating and maintaining relationships with vendors.
Reporting any incident which appears suspicious or could endanger the security of the Resort.
Ensuring payroll is completed in an accurate and timely manner.
Benchmarking best practices of other competitors.
Continually create, develop & enhance policies/procedures/processes in housekeeping department.