Assistant Housekeeping Manager

Pyramid Global Hospitality•Charlotte Harbor, FL

11d•Onsite

About The Position

The Assistant Housekeeping Manager is responsible for the daily oversight and leadership of the housekeeping department including but not limited to, maintaining cleanliness, service and quality standards of guest rooms, laundry facilities, uniform distribution, while leading, training, and mentoring a team of room, linen, and uniform attendants to exceed guest expectations. All duties are performed in accordance with department and Sunseeker Resort policies, practices, and procedures.

Requirements

Minimum of two (2) - three (3) years of housekeeping experience in a hotel/resort setting
Minimum of two (2) - three (3) years in a supervisory role
Ability to work varied shifts, including weekends and holidays
Working knowledge of Microsoft Office
Excellent customer service skills
Ability to function well under pressure, manage multiple priorities, and meet established deadlines
Must possess mature personal discretion and sound judgment
Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
Excellent organizational, analytical and project management skills, with particular attention to quality and detail
Interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor

Nice To Haves

Experience with Forbes Star and AAA Diamond standard a plus
Bilingual in Spanish Preferred

Responsibilities

Ensures standardization and quality of all work done by providing continual supervision of Housekeeping Staff via work area inspections.
Ensures all lockers are well stocked and clean as well as order supplies as needed.
Ensures accurate records for guest areas, public areas and hallways in need of repair and their reporting to the proper channels (i.e., Facilities, Management, etc.).
Responsible for daily accurate paperwork of work areas that may need service.
Responsible for promptly and accurately reporting to a manager any work area not covered.
Responsible for Lost & Found items to be turned into proper authority, and to report any accidents to security.
Assists in conducting physical inventory of linen.
Conducts daily briefings and schedules meetings with Resort Services team members.
Accountable for fostering consistent levels of extraordinary customer service throughout the workplace that result in the highest levels of guest satisfaction
Maintains effective lines of communication with leadership and team members to ensure understanding of goals and objectives.
Creates and maintain a work environment that promotes service, teamwork, performance feedback, individual recognition, mutual respect, and team member satisfaction.
Trains team members, as necessary, to ensure departmental standards are met.
Mentors, provides guidance and implements strategies to keep the staff motivated
Works closely with Public Area staff as well as Uniform Control staff in additional tasks/responsibilities to optimize advancement opportunities available.
Exercise discretion and independent judgment when evaluating new programs, new services and new ideas
Stay abreast of property goals in order to create, support and present departmental goals to executive leadership
Continue to learn and be on the forefront of new technology for the hotel industry
Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management
Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
Perform other functions as needed