Housekeeping Assistant Manager

Kalahari Resorts & Conventions•Woodford, VA

11h•Onsite

About The Position

Kalahari Resorts & Conventions is seeking a Housekeeping Assistant Manager to oversee the efficient and effective daily operation of the housekeeping department and supervise housekeeping staff. As part of the leadership team, this role supports and inspires associates while helping deliver extraordinary guest experiences. The Assistant Manager helps maintain clean, comfortable, and welcoming accommodations, uphold quality standards, and foster a positive and engaged team environment. The position may start as early as September and pays $22–$24 per hour.

Requirements

Four years of previous housekeeping supervisory experience.
Broad understanding of the tourism industry and the day-to-day operations of a large-volume hotel or resort.
High school diploma or equivalent experience.
Ability to understand and effectively use above-average computer equipment and applications, including Microsoft Office Suite, Excel, and property or lodging management systems such as Visual One.
Ability to efficiently process and export data from lodging management, time and attendance, and other property systems.
Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand for the entire shift.
Flexible and long hours may be required, including weekends and holidays.

Nice To Haves

Housekeeping supervisory experience in a hotel or resort with over 500 rooms.
Four-year college degree.
Bilingual ability in English and Spanish.

Responsibilities

Monitor and evaluate staff performance on an ongoing basis, recognizing and disciplining staff as appropriate.
Attend management and department meetings and communicate with staff across all shifts.
Resolve guest complaints in ways that encourage repeat visits to the resort.
Build a strong team environment and group morale.
Use proper two-way radio etiquette when communicating with associates.
Respond attentively, courteously, and efficiently to guest requests, problems, complaints, comment cards, letters, and phone calls; follow up to ensure guest satisfaction.
Manage the housekeeping department’s day-to-day activities and schedule associates to ensure proper coverage.
Ensure associates have the tools and equipment needed to perform their duties effectively.
Schedule routine inspections of guest rooms, suites, and public areas to ensure they are clean and in good repair.