Housekeeping Assistant Manager

Kalahari Resorts & Conventions•Sandusky, OH

6h•Onsite

About The Position

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. Kalahari Resorts & Conventions is seeking a Housekeeping Assistant Manager. In this role, you will be responsible for the efficient and effective daily operations relating to the housekeeping department and will administer the supervision of all housekeeping staff. As part of our team, you’ll embody our Promise to Lead with Love guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.

Requirements

4 years of previous housekeeping supervisory experience, preferably in a hotel/resort with over 500 rooms.
Broad understanding of the tourism industry and the day-to-day operations of a large volume hotel/resort.
High School diploma or equivalent experience required.
Ability to understand and effectively utilize above average computer equipment and applications, to include but not limited to: Microsoft Office Suite, Excel and Property or Lodging Management Systems (Visual One).
Must be able to efficiently process and export data from LMS, Time/Attendance and other property systems.

Nice To Haves

Four-year college degree preferred but not required.
Bilingual in English and Spanish is helpful.

Responsibilities

Monitor and evaluate staff work performance on an on-going basis, praises and disciplines staff as appropriate.
Attend management and department meetings and communicates with staff on all shifts.
Resolve guest complaints that will encourage repeat visits to the resort.
Build team environment and group morale.
Use proper two-way radio etiquette when communicating with all associates.
Respond to all guest requests, problems, complaints, comment cards, and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Manage the day-to-day activities of the housekeeping department; schedule associates to ensure proper coverage.
Ensure associates are given the tools and equipment needed to effectively carry out their respective job duties.
Schedule routine inspections of all guest rooms/suites and public areas to ensure everything is clean and in good repair.