Housekeeping Area Manager

TheStratHotel

22d

About The Position

The Housekeeping Area Manager oversees housekeeping operations to support a seamless guest experience and ensure guest rooms, public areas, and back-of-house spaces meet established cleanliness, presentation, and service standards. The role includes managing staff and daily operations, including lost-and-found tracking, payroll, productivity monitoring, seniority records, and scheduling according to business needs. The manager supports departmental performance, guest satisfaction, team development, and compliance with applicable company policies and regulations.

Requirements

1–3 years of hospitality or facilities experience, including leadership or progressive responsibility in housekeeping operations or related support services.
Effective decision-making under pressure and in dynamic environments.
Strong interpersonal and communication skills to influence, coach, and resolve conflict across organizational levels.
Ability to adapt leadership style to changing business needs and team dynamics.
Commitment to fostering an inclusive, respectful, high-performing workplace.
Proactive problem-solving mindset focused on accountability and continuous improvement.
Ability to prioritize and manage multiple responsibilities, meet deadlines, and drive results.
Working knowledge of OSHA safety protocols, SDS, and biohazard clean-up procedures.
Ability to access and enter information using a moderately complex computer system.
Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools such as Microsoft Teams.
At least 21 years of age.
High school diploma or equivalent.
Ability to communicate effectively in English, both written and verbal.
Obtain and maintain all work cards required by the company.
Verify right to work in the United States.

Nice To Haves

Hospitality degree or certification.

Responsibilities

Recruit, onboard, schedule, coach, evaluate, and manage department staff.
Translate organizational goals into actionable plans and drive strategic initiatives under division leadership.
Establish and uphold departmental service standards and operational goals.
Oversee the cleanliness and presentation of guest rooms, public areas, and back-of-house spaces.
Manage lost-and-found tracking, daily productivity monitoring, and team member seniority records.
Investigate and resolve guest concerns and service issues in a timely, professional manner.
Provide real-time coaching, corrective counseling, ongoing feedback, and performance evaluations.
Oversee payroll and related administrative duties for accuracy, timeliness, and compliance.
Ensure compliance with applicable gaming laws, internal controls, company policies and procedures, Title 31, and federal regulations where applicable.
Provide timely guest service to guests and fellow team members in accordance with company service standards.
Perform other duties as assigned.